 |
2012 Finalists
The following nominations have been recognized as Finalists in the 6th annual Stevie Awards for Sales & Customer Service, as determined by the average scores of 93 preliminary judges in November 2011 - January 2012. All of them will be recognized as Gold, Silver or Bronze Stevie Award winners, to be determined in final judging January 30 - February 10 2012. Final results will be announced at the 2012 awards banquet on February 27 at Caesars Palace in Las Vegas. Tickets for the banquet are now on sale.
Sales Individual Categories
Sales Team Categories
Sales Achievement Categories
Sales Department Categories
Customer Service & Contact Center Individual Categories
Customer Service & Contact Center Team Categories
Customer Service & Contact Center Achievement Categories
Customer Service Department Categories
New Product & Service Categories
Solution Provider Categories
Sales Individual Categories
Senior Sales Executive of the Year
FINALISTS:
Boeing Commercial Airplanes, Renton, WA: Isshane Mounir, SVP of Sales & Marketing for greater China and Korea
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP of Sales and Marketing
Force 3, Inc., Crofton, MD: Mike Greaney, VP of Sales
Google, Inc., Mountain View, CA: Nikesh Arora, SVP and Chief Business Officer
inContact, Salt Lake City, UT: Frank Maylett, Executive VP of Sales and Global Alliances
Live Nation Entertainment, Inc., Beverly Hills, CA: Maureen Ford, President of Venue Sales
Twitter, Inc., San Francisco, CA: Adam Bain, Chief Revenue Officer
Worldwide VP of Sales of the Year
FINALISTS:
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP of Sales and Marketing
Facebook, Inc., Menlo Park, CA: David Fischer, VP of Advertising and Global Operations
Ford Motor Company, Dearborn, MI: Jim Farley, Group VP for Global Marketing, Sales and Service.
iolo technologies, Los Angeles, CA: Lou DaRe, VP of Business Development
National VP of Sales of the Year
FINALISTS:
Avaya, Basking Ridge, NJ: Steve Fitz, National VP of Sales
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP Sales and Marketing
Force 3, Inc., Crofton, MD: Mike Greaney, VP of Sales
Mindjet, San Francisco, CA: Abe Smith, VP and General Manager, Americas and Asia-Pacific
The Brooks Group, Greensboro, NC: Col. Joe Wilburn, Commander AFRC Recruiting Service
Volkswagen Group China, Beijing, China: Weiming Soh, Director of Volkswagen Passenger Cars brand sales in China and the ASEAN region
Yahoo!, Inc., Sunnyvale, CA: Ross Levinsohn, EVP Americas
Sales Director of the Year
FINALISTS:
Avaya, Basking Ridge, NJ: Allan Rubin, Area Sales Engineering Leader, Avaya Southeast
Information Builders, New York, NY: Tony Li, Advanced Technical Support as Post Sales Support Director
iolo technologies, Los Angeles, CA: Katharine Coble, Director of Channel Sales
The Brooks Group, Greensboro, NC: Nick Levandowsky, Sales Director
Zions First National Bank, Salt Lake City, UT: Rob Jeppsen, SVP Commercial Sales, Zions Bank
Sales Manager of the Year
FINALIST:
iolo technologies, Los Angeles, CA: Marina Totalca, Channel Sales Executive
Sales Operations Professional of the Year
FINALIST:
Avaya, Basking Ridge, NJ: Allan Rubin, Area Sales Engineering Leader, Avaya Southeast
Sales Representative of the Year
FINALISTS:
Bulldog Solutions, Austin, TX: Heather Hoetger, Bulldog Solutions
Coloredge New York • Los Angeles, New York, NY: Edie Gelardi, Senior Sales Executive
SurePayroll, Inc., Glenview, IL: Leo Tarasov, Sales Representative
SurePayroll, Inc., Glenview, IL: Dave Mlotek, Sales Representative
Wyndham Vacation Ownership, Orlando, FL: Mitsue Lincicum, Waikiki International Frontline Sales Agent
Sales Team Categories
Global Sales Team of the Year
FINALIST:
Avaya, Basking Ridge, NJ: Avaya's Global Sales Team
National Sales Team of the Year
FINALISTS:
Vodafone Turkey, Istanbul, Turkey: Turkish Spring
iolo technologies, Los Angeles, CA: iolo technologies Sales Team
Smith & Nephew Biologics Division, Durham, NC: Smith & Nephew Clinical Therapies U.S. Sales Team
SurePayroll, Inc., Glenview, IL: SurePayroll's National Sales Team
TEB A.S., Istanbul, Turkey: TEB Bank A.S' s Direct Sales Team
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Discovery Service Team
Government Sales Team of the Year
FINALIST:
Direct Alliance, Tempe, AZ
Field Sales Team of the Year
FINALISTS:
Feldco Windows, Siding & Doors, Des Plaines, IL: Feldco Field Sales Representatives
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships Field Sales
Smith & Nephew Biologics Division, Durham, NC: Smith & Nephew Clinical Therapies U.S. Sales Force
Telesales Team of the Year
FINALISTS:
American Support, Chapel Hill, NC: American Support's Telesales by Evergreen
Direct Alliance, Tempe, AZ
International Checkout Inc., Van Nuys, CA
Medco Tool, Inc. Philadelphia, PA: Burning the Late Night Oil
Salesify, Inc., Sunnyvale, CA
VerticalResponse, San Francisco, CA: VerticalResponse Seals the Deal With New Sales Strategies
Online Sales Team of the Year
FINALISTS:
Comcast Cable, Philadelphia, PA
Direct Alliance, Tempe, AZ
Merchant Warehouse, Boston, MA
Sales Support Team of the Year
FINALISTS:
Avaya, Basking Ridge, NJ: Avaya's Sales Support Team: Southeast Sales Engineering
John Hancock Signature Services, Boston, MA: One Team, One Dream
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Without Support There Are No Sales!
Office Depot, Inc., Boca Raton, FL: Innovative Sales Support Team helps Office Depot’s sales force improve productivity
Sales Operations Team of the Year
FINALISTS:
John Hancock Signature Services, Boston, MA: One Team, One Dream
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – A Focused Team of Professionals
Numara Software, Tampa, FL: The ‘Fabulous Four’ Smash Sales Targets Yet Again
Sales Achievement Categories
Sales Turnaround of the Year
FINALISTS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Minacs Moncton Creates Results-Driven Sales Culture
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP Sales and Marketing
DHL - SSA Regional Services, Century City/Cape Town, South Africa: It's Time For Africa
Vodafone Turkey, Istanbul. Turkey: Facelift
USHEALTH Advisors, L.L.C., Grapevine, TX: USHEALTH Advisors Pivot Strategy
Valerus, Houston, TX
Webs, Inc, Silver Spring, MD: Outstanding Sales Improvements for Pagemodo
CRM Implementation & User Adoption Program of the Year
FINALIST:
Cloud9 Analytics, San Francisco, CA: Stanley Black & Decker's Implementation of Cloud9 Pipeline Accelerator
Demand Generation Program of the Year
FINALISTS:
Achievers, San Francisco, CA: Achievers Publishes and Promotes Content for Demand Generation
CompassLearning, Austin, TX: CompassLearning Combats Lead Fatigue -- Demand Generation Program of the Year
Nationwide Financial, Columbus, OH: Nationwide Long Term Care, Overcoming the Self Insurance Objection
NetIQ, Houston, TX: NetIQ Listens its Way to Sales and Marketing Alignment Success -- Demand Gen Program of the Year
Outbound Marketing Program of the Year
FINALISTS:
Achievers, San Francisco, CA: Achievers Outbound Marketing Strategies and Successes
CenturyLink, Denver, CO: CenturyLink Targeted Accounts Program
Launch Leads, Salt Lake City, UT: Launch Leads Outbound Marketing Program
SDL, Superior, CO: SDL Language Services Small Forum Marketing Events
Inbound Marketing Program of the Year
FINALISTS:
Achievers, San Francisco, CA: Achievers Publishes and Promotes Content for Creating and Nurturing Leads
Merchant Warehouse, Boston, MA
Monitronics International, Dallas, TX
Sales Process of the Year
FINALISTS:
ING Direct USA, Wilmington, DE: ING DIRECT
Zions First National Bank, Salt Lake City, UT: Zions Bank Commercial Sales Process: Value Engineering""
Sales Training or Coaching Program of the Year
FINALISTS:
Bankers Life and Casualty Company, Chicago, IL: Bankers Life and Casualty Company's Virtual Clock
MarketBridge, Bethesda, MD: MarketBridge's World Elite Training and Coaching Program for Saks Fifth Avenue/MasterCard
SDL, Superior, CO: SDL Language Services Apprenticeship Training Program
SunTrust Bank, Atlanta, GA: Building Solid Relationships
Toshiba America Business Solutions, Inc., Irvine, CA: Touching all the Bases to Earn Retention
Sales Meeting of the Year
FINALISTS:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Sales and Marketing 2011 Leadership Conference
Toshiba America Business Solutions, Inc., Irvine, CA: Providing Easy Access to the Experts
Sales Department Categories
Sales Department of the Year - Computer Services
FINALISTS:
Carahsoft Technology Corp., Reston, VA
Constant Contact, Waltham, MA: Constant Contact: A Sales Organization Dedicated to Wowing the Customer
ITQAN - Al Bawardi Computers, Abu Dhabi, United Arab Emirates: ITQAN's Sales Department
Sales Department of the Year - Computer Software
FINALISTS:
Adobe Systems Inc., San Jose, CA
kCura, Chicago, IL: kCura's Unique Sales Department
Sales Department of the Year - Computer Hardware
FINALIST:
NetApp, Inc., Sunnyvale, CA
Sales Department of the Year - Distribution & Transportation
FINALISTS:
Con-way Freight, Ann Arbor, MI
Hyundai Motor America, Fountain Valley, CA
Volkswagen Group of America, Herndon, VA
Sales Department of the Year - Financial Services
FINALISTS:
Hartford Financial Services Group, Inc., Hartford, CT
Heartland Payment Systems, Princeton, NJ
ING Direct USA, Wilmington, DE
Zions First National Bank, Salt Lake City, UT: Zions Bank Commercial Sales Team
Sales Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
BTG, plc., London, United Kingdom
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Sales Department of the Year - Industrial & Manufacturing
FINALISTS:
Akzo Nobel, Inc., Chicago, IL: Akzo Nobel Paints
Boeing Commercial Airlines, Renton, WA
Sales Department of the Year - Hospitality & Tourism
FINALISTS:
Kimpton Hotel & Restaurant Group, San Francisco, CA
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Provides World Class Vacation Opportunities for their Owners
The Knowland Group, Lewes, DE
Sales Department of the Year - Media & Entertainment
FINALIST:
Warner Bros. International Television Distribution, Burbank, CA
Sales Department of the Year - Public Services & Education
FINALIST:
Skillsoft Corporation, Nashua, NH
Sales Department of the Year - Services
FINALISTS:
Olneya Restoration Group, St. Louis, MO
ServiceMaster Company, Memphis, TN: The ServiceMaster Company – TruGreen
Sales Department of the Year - Telecommunications
FINALISTS:
Avaya, Basking Ridge, NJ: Avaya's Global Sales Department
Vodafone Turkey, Istanbul, Turkey: A New Approach
tw telecom, Littleton, CO
Sales Department of the Year - All Other Industries
FINALISTS:
Crown Imports, LLC, Chicago, IL
Elephant Insurance Service, Richmond, VA: The Hard Working Sales Herd of Elephant Insurance Services
Macy's, Inc., Cincinnati, OH: Macy's MOM
Mars, Incorporated, Mclean, VA: Mars Chocolate North America
Customer Service & Contact Center Individual Categories
Front-Line Customer Service Professional of the Year
FINALISTS:
AllClear ID, Austin, TX: Christy McCarly, All Clear ID Fraud Investigator
American Support, Chapel Hill, NC: Glenn Sullivan, Customer Service Representative
AutohausAZ.com, Tempe, AZ: Mike Gallo
AutohausAZ.com, Tempe, AZ: Andre Alekseyev
AutohausAZ.com, Tempe, AZ: Tony Kopas
ChannelAdvisor, Morrisville, NC: Carol Scheible: A True Leader
ChannelAdvisor, Morrisville, NC: Amy Dren: Customer Service Maven
Coloredge New York • Los Angeles, New York, NY: John Perniciaro, Senior Project Manager
Coloredge New York • Los Angeles, New York, NY: Dorothy Niemczyk, Senior Project Manager
DeVry University, Henderson, NV: David Patterson, Admissions Advisor
HomeAway, Austin, TX: Michelle Briones, Support Representative, Tech Support Liaison and Team Lead
IHG, Salt Lake City, UT: Haley Sidaway, Customer Service Specialist
IHG, Salt Lake City, UT: Nick Meulendyk, Guest Relocations Specialist
IHG, Salt Lake City, UT: Haley Taylor, Customer Service Specialist
ProShares & ProFunds, Bethesda, MD: Michelle Matos, Senior Client Service Associate
Revima APU, Caudebec en Caux, France: Dan Sheets, Customer Support Representative
Young Customer Service Professional of the Year
FINALISTS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Siobhan Leger, Creator of Sustainable Solutions
Agility Recovery, Charlotte, NC: Mark Norton, The Calming Voice
Backcountry.com, Salt Lake City, UT: William Kenney
borro, London, United Kingdom: Keri House, Head of Customer Service
ChannelAdvisor, Morrisville, NC: Laurel Lockhart: Support Sage
Coloredge New York • Los Angeles, New York, NY: Tameka Campbell, Project Manager
Coloredge New York • Los Angeles, New York, NY: Janializ Rivera, Project Manager
Groupon, Chicago, IL: Joey Romaine, Customer Service Role Model and Innovator
PaySimple, Denver, CO: Leah Bowes, Customer Experience Pioneer
Rosetta Stone, Arlington, VA: From agent to customer experience entrepreneur
Unitiv's Intelligent Help Desk, Alpharetta, GA: Amanda Browning, Data Integrity Manager
VIZIO, Inc., Irvine, CA: Sabrina (Anna) Van Gilder, Customer Service Rock Star
ZocDoc, New York, NY: Anna Elwood, Reinventing Service in Healthcare
Customer Service Manager of the Year
FINALISTS:
American Support, Chapel Hill, NC: Justin Szymakowski, Director of Professional Development
American Support, Chapel Hill, NC: Bracken Mayes, Director of CARE
Coloredge New York • Los Angeles, New York, NY: Bicna Bagheri, Lead Project Manager
Coloredge New York • Los Angeles, New York, NY: Danny Facchiano, Lead Project Manager
Coloredge New York • Los Angeles, New York, NY: Mark Hado, Lead Project Manager
DHL Express, Tempe, AZ: Mark Sanchez, CS Manager Claims/Complaints
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: Jackie Hawker, Team Manager
Marsh U.S. Consumer, Urbandale, IA: TJ Amos, Assistant Vice President, Operations Manager
Meritus Payment Solutions, Santa Ana, CA: Scott Lamoureux, Operations Manager
SurePayroll, Inc., Glenview, IL: Jamal Ayyad, Customer Care Manager
Unitiv's Intelligent Help Desk, Alpharetta, GA: Meredith Estep, Vice President Client Services
Customer Service Leader of the Year
FINALISTS:
AllClear ID, Austin, TX: Jamie May, VP of Customer Services/Chief Investigator
American Support, Chapel Hill, NC: Mary Celle, Senior VP Operations
Bluegreen Corporation, Boca Raton, FL: Angela Blevins, Vice President of Club Services for the Indianapolis and Boca Raton operations
ChannelAdvisor, Morrisville, NC: Greg Ives, Director of Global Services and Support
Coloredge New York • Los Angeles, New York, NY: Jesus Casamayor, Director of Client Services - East
Coloredge New York • Los Angeles, New York, NY: Darryl Phillips, Director of Client Services - West
HomeAway, Austin, TX: Jeff Mosler, VP of Global Customer Experience
Safelite AutoGlass, Columbus, OH: Brian O’Mara, VP, Contact Center Operations
TATA Motors Ltd, Mumbai, India: Shridhar Joshi, VP Customer Service.
UPC Austria, Vienna, Austria: Silvia Schoepf, VP Customer Operations
VerticalResponse, San Francisco, CA: Kristen Hayer, Director of Sales and Support
Vestmark, Wakefield, MA: Annmarie Rogers, Senior VP - Customer Engineering
Webs, Inc, Silver Spring, MD: Jerry Weinberger, Director-Customer Service and Retention
Customer Service Contact Center Professional of the Year
FINALISTS:
American Support, Chapel Hill, NC: Valerie Evensen, Success Coach
DHL Express, Tempe, AZ: Patricia McGee, Customer Service Professional
Information Builders, New York, NY: Terry Whitmore, Account Support Manager
Customer Service & Contact Center Team Categories
Customer Service Team of the Year - Recovery Situation
FINALISTS:
DeVry University, Fremont, CA
DeVry University, Raleigh, NC
Electronic Payment Systems (EPS), Englewood, CO: EPS Customer Service Rollback Program
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer Operations Team
Merchant Warehouse, Boston, MA
Performance Building Services, Denver, CO: Continuous Improvement
UPC Austria, Vienna, Austria: UPC Austria Churn Busters
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center Escalated
Customer Service Complaints Team of the Year
FINALISTS:
Dubai Municipality, Dubai, United Arab Emirates: Gift us your complaint
Electronic Payment Systems (EPS), Englewood, CO: EPS Customer Service - Innovatively Reducing Complaints
KANYON, Istanbul, Turkey: KANYON's One Hour, One Day Response
IHG, Salt Lake City, UT: IHG's Customer Service Complaints Team
John Hancock Signature Services, Boston, MA John Hancock Complaints Team: Turning Ragging Mad into Raving Fans
Office Depot, Inc., Boca Raton, FL: Office Depot’s Customer Relation Team skillfully handles the Company’s most difficult service challenges
UPC Austria, Vienna, Austria: UPC Austria Churn Busters Complaints Team
Front-Line Customer Service Team of the Year - Banking, Financial Services or Insurance
FINALISTS:
borro Limited, London, United Kingdom: borro's High Value Customer Service Team
Family Heritage Life Insurance Company of America, Cleveland, OH
Heartland Payment Systems, Princeton, NJ: Raising the Bar for the Industry
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Merrill DataSite, St. Paul, MN
Nationwide Bank, Columbus, OH: Nationwide Bank – Customer Experience Optimization
SurePayroll, Inc., Glenview, IL
Front-Line Customer Service Team of the Year - Business Services
FINALISTS:
AudienceScience, Bellevue, WA: AudienceScience's Client Services Team
Merchant e-Solutions, Redwood City, CA: Recognizing service teams that directly engage customers.
VerticalResponse, San Francisco, CA: VerticalResponse Delivers Top-Rated Customer Service
Wheels, Inc., Des Plaines, IL: Wheels Account Management Team
Wolper Subscription Services, Easton, PA: Wolper Subscription Services' Customer Service Team
Front-Line Customer Service Team of the Year - Computer Hardware, Software, or Services
FINALISTS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
Informatica Corporation, Redwood City, CA: Informatica Cloud Customer Support (ICCS) Team
nFocus Solutions, Phoenix, AZ: nFocus Solutions Client Support: Personalizing Technology
Rackspace Hosting, San Antonio, TX: Rackspace Email & Apps Team Delivers Fanatical Support to Customers:
Tracker Corp, San Francisco, CA: Tracker Corp Support Saves Clients' Compliance
Unitiv's Intelligent Help Desk, Alpharetta, GA
Front-Line Customer Service Team of the Year - All Other Industries
FINALISTS:
American Support, Chapel Hill, NC
DeVry University, Palmdale, CA
DeVry University - Miramar, FL
DeVry University, Henderson, NV
Donlen, Northbrook, IL: Donlen's Front Line Customer Service Team Helps Streamline Customer Processes
EMKAY, Itasca, IL: EMKAY's Front Line Client Support
King Retail Solutions, Eugene, OR: King Retail Solutions Customer Service Team
Marriott International, Inc., Bethesda, MD: Marriott Intermediary Partner Care
Office Depot, Boca Raton, FL: Office Depot deploys proactive web chat and email support
PublicSchoolWORKS, Inc. Cincinnati, OH: Engaging Customers and Streamlining Processes
UPC Austria, Vienna, Austria: UPC Austria Power Giants
United Parcel Service, Inc., Salt Lake City, UT: UPS Social Media Customer Service Team
USANA Health Sciences, Inc, West Valley, UT
Back-Office Customer Service Team of the Year
FINALISTS:
Accenture BPO Services of BC, Vancouver, BC: Accenture's Revenue Cycle Operations Team
APAC Customer Services, Bannockburn, IL: APAC Customer Services BO CS Support Team
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: The Device, Products and Networks Best Practice team
Information Builders, New York, NY: Information Builders' Operations and Support Technologies Group (STG)
John Hancock Signature Services, Boston, MA: One Team, One Dream
Contact Center of the Year (Up to 100 Seats) - Banking or Financial Services
FINALISTS:
Dubai Bank, Dubai, United Arab Emirates: Dubai Bank: “Evolution of Call Centre to Customer Experience Centre”
Dubai First, Dubai, United Arab Emirates: Dubai First Contact Center
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Nationwide Bank, Columbus, OH: Nationwide Bank – Customer Experience Optimization
SurePayroll, Inc., Glenview, IL: SurePayroll's Contact Center
Contact Center of the Year (Up to 100 Seats) - All Other Industries
FINALISTS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
AllClear ID, Austin, TX: AllClear ID Call Center
CHEP USA, Orlando, FL: Customer Care Center, CHEP
Dubai Municipality, Dubai, United Arab Emirates: Confidant at One Contact Resolution
Enterasys, Andover, MA: Enterasys: Expertise Drives Excellent Customer Service
ExactTarget, Indianapolis, IN: ExactTarget Global Client Success Center
GES- Global Experience Specialists, Las Vegas, NV: The GES National Servicenter
Identity Theft 911, Scottsdale, AZ: Beyond the Call of Duty
L-com Inc., North Andover, MA: L-com Connectivity Products Contact Center
Power Home Remodeling Group, Chester, PA: Power - Contact Center
TheLadders, New York, NY: TheLadders, Job Search Support Center
Wheels, Inc., Des Plaines, IL: Wheels Driver Services Center
Contact Center of the Year (Over 100 Seats)
FINALISTS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Minacs Moncton -- A Contact Center Success Story
American Support, Chapel Hill, NC: American Support
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: The Merthyr Tydfil Contact Centre
Marriott International, Bethesda, MD: Marriott's myPlace
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services – Deliver Unforgettable Experiences That Make Vacation Dreams Come True
NEW Customer Service Companies, Sterling, VA: NEW's Command Center
Office Depot, Boca Raton, FL: Office Depot’s Work at Home Call Center
OppenheimerFunds Inc., Englewood, CO: OppenheimerFunds Resource Strategy
Prescription Solutions by Optum Rx, Costa Mesa, CA: OptumRx Contact Centers
SecurityMetrics, Orem, UT: SecurityMetrics' Contact Center
Turkiye Ekonomi Bankasi, Istanbul, Turkey: Türkiye Ekonomi Bankasi
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center
Customer Service Management Team of the Year
FINALISTS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
ChannelAdvisor, Morrisville, NC: ChannelAdvisor's Services Management Team
DeVry University, Orlando, FL
DeVry University, Sherman Oaks, CA
ExactTarget, Indianapolis, IN: ExactTarget Global Client Success Center Leadership Team
John Hancock Signature Services, Boston, MA: Rising to the Challenge of Managing Regulatory Change.
Power Home Remodeling Group, Chester, PA
Webs, Inc, Silver Spring, MD
Customer Service Training Team of the Year
FINALISTS:
DiCentral, Houston, TX: The Basics of Customer Service
Groupon, Chicago, IL
Heartland Payment Systems, Princeton, NJ: All About Empowerment
John Hancock Signature Services, Boston, MA: Training and Development, A Constant State of Change and Demand
Language Services Associates, Horsham, PA: The Can Do! Leaders of Language Services Associates
Prescription Solutions by Optum Rx, Costa Mesa, CA
Turkiye Ekonomi Bankasi, Istanbul, Turkey
Wheels, Inc., Des Plaines, IL: Wheels HR and Quality Service Coach Training
Customer Service & Contact Center Achievement Categories
e-Commerce Customer Service Award
FINALISTS:
Backcountry.com, Salt Lake City, UT: Backcountry.com's Customer Service is Built on Innovative Technology, Expert Knowledge and
Personal Touch
Direct Alliance, Tempe, AZ
John Hancock Signature Services, Boston, MA: We Are Listening
LiveWatch Security, LLC, St Marys, KS: Delighted Customers Propose Marriage to Call Center Reps
Safelite AutoGlass, Columbus, OH
TechBargains, Emeryville, CA
Volusion, Austin, TX: Volusion Ecommerce Out of this World™ Support
Best Use of Technology in Customer Service - Computer Hardware, Software, Services, Electronics, or Telecommunications
FINALISTS:
CrunchTime! Information Systems, Boston, MA: The CrunchTime! Customer Portal Transforms Support Efforts
GoDaddy.com, Scottsdale, AZ: Go Daddy Utilizes Technology to Drive World-Class Customer Care
L-com Inc., North Andover, MA: L-com Global Connectivity Customer Service Innovations
OnStar, Detroit, MI: OnStar's Use of Technology in Customer Service
Rosetta Stone, Arlington, VA: How Rosetta Stone transformed “support” to SUCCESS!
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center Technology
Best Use of Technology in Customer Service - All Other Industries
FINALISTS:
ABF Freight System, Inc., Fort Smith, AR: Customer Shipment Manager
AllClear ID, Austin, TX: AllClear ID Alert Network
DHL Global Forwarding, Columbia, SC: DHL Global Forwarding's Customer Service Innovations: Control Tower Site
EMKAY, Itasca, IL: EMKAY's 2012 Technology Innovations
Vodafone Turkey, Istanbul, Turkey: Vodafone’s Mobile Help Comes to the Rescue
TTNET, Istanbul, Turkey: TTNET's FIRST AID
John Hancock Signature Services, Boston, MA: Technological Enhancements for Faster and Cheaper Service
NEW Customer Service Companies, Sterling, VA: NEW's Command Center
Office Depot, Boca Raton, FL: Utilizing technology to deliver breakthrough performance
OppenheimerFunds Inc., Englewood, CO: Looking Glass Software Technology
PSAV Presentation Services, Long Beach, CA: PSAV Boosts Customer Satisfaction through Survey Portal Access
Award for Innovation in Customer Service - Banking, Financial Services or Insurance
FINALISTS:
American Equity Investment Life Insurance Company, West Des Moines, Iowa: American Equity's Innovative Client Appreciation Events
Dubai First, Dubai, United Arab Emirates: Dubai First Customer Service Innovations
ING Direct USA, Wilmington, DE: ING DIRECT
John Hancock Signature Services, Boston, MA: Innovation in Customer Service – Unsung Hero Privacy Initiative
John Hancock Signature Services, Boston, MA: Fee Agreements for the Benefit of Our Shareholders
Scottrade/Moxie Software, Saint Louis, MO/Mountain View, CA: Scottrade Meets Customer Needs With the Help of a Social Enterprise Platform
Turkish Economy Bank, Istanbul, Turkey: TEB SME Consultants
Award for Innovation in Customer Service - All Other Industries
FINALISTS:
Al-Ain City Municipality, AL-Ain City, United Arab Emirates
Angel, Vienna, VA: Leading the Industry with the Voice of Each Customer
Arizona Public Service (APS), Phoenix, AZ: Hitting the Trifecta: the aps.com/ Call Center Service Solution
DeVry University, Downers Grove, IL: DeVry University Student Central Service Model
DHL Global Forwarding, Columbia, SC: DHL Global Forwarding's Customer Service Innovations: Mystery Shop Program
Enterasys, Andover, MA: Enterasys: There Is Nothing More Important Than Our Customers
Enterprise Fleet Management, St. Louis, MO: Driving Customer Satisfaction to Record Highs
Vodafone, Istanbul, Turkey: Vodafone's Online Help Wows Customers
kCura, Chicago, IL: kCura Innovates Customer Service with New Advice Team
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services – Deliver Unforgettable Experiences That Make
Vacation Dreams Come True
Siemens Enterprise Communications, Munich, Germany: Global Customer Support - A Constantly Learning Organization
SilkRoad technology, Chicago, IL: SilkRoad: Software with a Smile
Customer Service Department Categories
Customer Service Department of the Year - Airlines, Distribution & Transportation
FINALISTS:
Bombardier Aerospace, Toronto, Canada
CHEP USA, Orlando, FL
EMKAY, Itasca, IL: EMKAY Transportation Service Solutions
LeanLogistics, Holland, MI
Customer Service Department of the Year – Computer Hardware
FINALISTS:
L-com Inc., North Andover, MA: L-com Global Connectivity
MBX Systems, Wauconda, IL
Unitiv's Intelligent Help Desk, Alpharetta, GA
Customer Service Department of the Year – Computer Software
FINALISTS:
Alloy Software, Nutley, NJ
Bronto Software, Durham, NC
Constant Contact, Waltham, MA
Cvent, McLean, VA
iCIMS, Hazlet, NJ
LawLogix Group Inc, Phoenix, AZ
PaySimple, Denver, CO
Photodex, Austin, TX
ShopVisible, Atlanta, GA
SurveyGizmo, Boulder, CO
The Knowland Group, Lewes, DE
Volusion, Austin, TX
Z-Firm LLC, Seattle, WA: ShipRush
ZL Technologies, San Jose, CA
Customer Service Department of the Year – Computer Services
FINALISTS:
BUMI, New York, NY
CenterBeam, Inc., Sunnyvale, CA
Datapipe, Jersey City, NJ
GoDaddy.com, Scottsdale, AZ
Reputation.com, San Francisco, CA
Rosetta Stone, Arlington, VA
Customer Service Department of the Year - Financial Services
FINALISTS:
borro Limited, London, United Kingdom
Dubai Bank, Dubai, United Arab Emirates
Dubai First, Dubai, United Arab Emirates
E*TRADE Financial Corporation, New York, NY
John Hancock Signature Services, Boston, MA
Lifenet Insurance Company, Tokyo, Japan
New York Community Bancorp, Inc., Cleveland, OH
NYCM Insurance, Edmeston, NY
OppenheimerFunds Inc., Englewood, CO
SquareTrade Inc, San Francisco, CA
Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
FINALISTS:
Harris, Rothenberg International, Inc. New York, NY
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Prescription Solutions by Optum Rx, Costa Mesa, CA
Customer Service Department of the Year - Telecommunications
FINALISTS:
Arkadin Global Conferencing, New York, NY
Automated Systems Design, Inc. (ASD), Roswell, GA
Vodafone Turkey, Istanbul Turkey
L-com Inc., North Andover, MA: L-com Telecommunications Products
USADatanet, Syracuse, NY
Virtela, Greenwood Village, CO
Customer Service Department of the Year - Leisure & Tourism
FINALISTS:
HomeAway, Austin, TX
IHG, Salt Lake City, UT
InnLink LLC, Hendersonville, TN
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services
Customer Service Department of the Year - Public Services & Education
FINALISTS:
Archipelago Learning, Dallas, TX
DeVry University, Oklahoma City, OK
DeVry University, Kansas City, MO
NorthStar EMS, Tuscaloosa, AL
Finding Freedom Team, USA and Canada
Salt Lake County Government, Salt Lake City, UT
Customer Service Department of the Year - Retail
FINALIST:
KANYON, Istanbul, Turkey
Customer Service Department of the Year - All Other Industries
FINALISTS:
AllClear ID, Austin, TX
Eat24, South San Francisco, CA
eCornell, Ithaca, NY: What Gets Measured Gets Done at eCornell
Gazelle, Boston, MA
LifeLock, Tempe, AZ: The LifeLock Member Services Contact Center
NEW Customer Service Companies, Sterling, VA: NEW's Command Center
New Product & Service Categories
Business Intelligence Solution – New
FINALISTS:
Donlen, Northbrook, IL: Donlen's DriverPoint™ Telematics Helps Fleet Cut Costs, Increase Safety
Métier, Ltd., Santa Rosa, CA: PPM Central - Forward Looking Business Intelligence
Business Intelligence Solution – New Version
FINALISTS:
LeanLogistics, Holland, MI: LeanDex™ Transportation Index
TRX, Inc., Atlanta, GA: TRX's Business Intelligence Solution – TRAVELTRAX
Collaboration Solution – New
FINALIST:
Enterasys, Andover, MA: Enterasys isaac - Managing Network Devices Via Social Media
Contact Center Solution – New Version
FINALIST:
ISOdx Solutions, LLC, Columbus, OH: ISOdx Version 4.3.2
IVR or Web Service Solution – New
FINALISTS:
Comcast, Philadelphia, PA: Comcast.com Account Management & Self-Service Tools
FedEx, Memphis, TN: Call Steering IVR System Through Nuance Communications
Vodafone Turkey, Istanbul, Turkey: Vodafone's IVR - Like Velvet
TTNET, Istanbul, Turkey: TTNET's IVR Solution
IVR or Web Service Solution – New Version
FINALIST:
Schedulicity, Bozeman, MT
Marketing Solution – New
FINALISTS:
LivePerson, New York, NY: LivePerson's LP Marketer
Marketo, San Mateo, CA: Spark by Marketo
Salesforce, San Francisco, CA: Salesforce's Data.com Product
Marketing Solution – New Version
FINALISTS:
Aprimo, Indianapolis, IN: Aprimo continues to lead the marketing revolution
Direct Alliance, Tempe, AZ: The Direct Alliance adaptive revenue generation platform
Relationship Management Solution – New
FINALISTS:
Broadview Networks, Rye Brook, NY: Broadview Network's CustView Application
Turkish Economy Bank, Istanbul, Turkey: TEB SME OLYMPICS
Sales Automation Solution – New
FINALISTS:
Groupcars, Memphis, TN: GroupCars automotive purchasing process
MaintenanceNet, Carlsbad, CA: MaintenanceNet's Service360 Auto Quote Solution
Sales Automation Solution – New Version
FINALIST:
Eloqua, Vienna, VA: Eloqua Discover for Salesforce.com
Solution Provider Categories
Sales Training Practice of the Year
FINALISTS:
Imparta Ltd, London, United Kingdom
iSpeak, Inc., Round Rock, TX
Marriott Vacation Club International, Orlando, FL: SalesManShip Training Centralized to Enhance Content Delivery
Richardson, Philadelphia, PA: Richardson: The Need for High Performance Sales Teams
Sales Outsource Group dba Vorsight, Arlington, VA: Vorsight Sales Prospecting Training
The Brooks Group, Greensboro, NC
Zions First National Bank, Salt Lake City, UT: Zions Bank Business Performance Series
Sales Outsourcing Provider of the Year
FINALISTS:
American Support, Chapel Hill, NC: American Support's Telesales by Evergreen
Direct Alliance, Tempe, AZ
Sales Outsource Group dba Vorsight, Arlington, VA: Vorsight Appointment Setting
Sales Partnerships, Inc., Westminster, CO: Sales Outsourcing Leader SPI
Incentive, Rewards, or Recognition Provider of the Year
FINALISTS:
Achievers, San Francisco, CA: Industry Leader Achievers Devoted to Global Rewards and Social Recognition
CLEARLINK, Salt Lake City, UT: CLEARLINK Cultural Investments that Work
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Recognizing our Shining Stars!
Customer Service or Call Center Training Practice of the Year
FINALIST:
New York Community Bancorp, Inc., Cleveland, OH: New York Community Bancorp's Every Customer Every Time" Initiative"
Sales or Customer Service Solutions Technology Partner of the Year
FINALISTS:
Cloud9 Analytics, San Francisco, CA
Envision, Seattle, WA: Envision, Award-Winning Contact Center Workforce Optimization
SpeechCycle, New York, NY
|
|
