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2012 Stevie® Award Winners

The following nominations have been recognized as Stevie Award winners in the 6th annual Stevie Awards for Sales & Customer Service. Awards were announced on February 27 in Las Vegas.  Finalists were determined by the average scores of 93 preliminary judges in November 2011 - January 2012. Gold, Silver and Bronze Stevie Award placements of the Finalists were determined by the average scores of 127 professionals worldwide on seven final judging committees.

The top scoring Finalist nomination in a category is awarded the Gold Stevie Award. (There were several ties for Gold this year). Other Finalist entries with a final average score of 8.0 or higher (out a possible 10) are recognized as Silver Stevie winners. Other Finalists are recognized as Bronze Stevie winners.

Follow the links below to read the full-text of the Gold Stevie Award-winning entries.

New Product & Service Categories
Solution Provider Categories
Sales Individual Categories
Sales Team Categories
Sales Achievement Categories
Sales Department Categories
Customer Service & Contact Center Individual Categories
Customer Service & Contact Center Team Categories
Customer Service & Contact Center Achievement Categories
People's Choice Stevie Awards for Favorite Customer Service Winners
Customer Service Department Categories

New Product & Service Categories

Business Intelligence Solution – New
GOLD STEVIE WINNER:
Donlen, Northbrook, IL: Donlen's DriverPoint™ Telematics Helps Fleet Cut Costs, Increase Safety
BRONZE STEVIE WINNER:
Métier, Ltd., Santa Rosa, CA: PPM Central - Forward Looking Business Intelligence

Business Intelligence Solution – New Version
GOLD STEVIE WINNER:
LeanLogistics, Holland, MI: LeanDex™ Transportation Index
BRONZE STEVIE WINNER:
TRX, Inc., Atlanta, GA: TRX's Business Intelligence Solution – TRAVELTRAX

Collaboration Solution – New
GOLD STEVIE WINNER:
Enterasys, Andover, MA: Enterasys isaac - Managing Network Devices Via Social Media

Contact Center Solution – New Version
GOLD STEVIE WINNER:
ISOdx Solutions, LLC, Columbus, OH: ISOdx Version 4.3.2

IVR or Web Service Solution – New
GOLD STEVIE WINNER:
FedEx, Memphis, TN: Nuance Powers FedEx Call Steering System
BRONZE STEVIE WINNERS:
Comcast, Philadelphia, PA: Comcast.com Account Management & Self-Service Tools
TTNET, Istanbul, Turkey: TTNET's IVR Solution
Vodafone Turkey, Istanbul, Turkey: Vodafone's IVR - Like Velvet

IVR or Web Service Solution – New Version
GOLD STEVIE WINNER:
Schedulicity, Bozeman, MT

Marketing Solution – New
GOLD STEVIE WINNER:
Salesforce, San Francisco, CA: Salesforce's Data.com Product
SILVER STEVIE WINNER:
Marketo, San Mateo, CA: Spark by Marketo
BRONZE STEVIE WINNER:
LivePerson, New York, NY: LivePerson's LP Marketer

Marketing Solution – New Version
GOLD STEVIE WINNER:
Aprimo, Indianapolis, IN: Aprimo continues to lead the marketing revolution
BRONZE STEVIE WINNER:
Direct Alliance, Tempe, AZ: The Direct Alliance adaptive revenue generation platform

Relationship Management Solution – New
GOLD STEVIE WINNER:
Broadview Networks, Rye Brook, NY: Broadview Network's CustView Application
BRONZE STEVIE WINNER:
Turkish Economy Bank, Istanbul, Turkey: TEB SME OLYMPICS

Sales Automation Solution – New
GOLD STEVIE WINNER:
Groupcars, Memphis, TN: GroupCars automotive purchasing process
BRONZE STEVIE WINNER:
MaintenanceNet, Carlsbad, CA: MaintenanceNet's Service360 Auto Quote Solution

Sales Automation Solution – New Version
GOLD STEVIE WINNER:
Eloqua, Vienna, VA: Eloqua Discover for Salesforce.com

Solution Provider Categories

Sales Training Practice of the Year
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Zions Bank Business Performance Series
BRONZE STEVIE WINNERS:
Imparta Ltd, London, United Kingdom
iSpeak, Inc., Round Rock, TX
Marriott Vacation Club International, Orlando, FL: SalesManShip Training Centralized to Enhance Content Delivery
Richardson, Philadelphia, PA: Richardson: The Need for High Performance Sales Teams
Sales Outsource Group dba Vorsight, Arlington, VA: Vorsight Sales Prospecting Training
The Brooks Group, Greensboro, NC

Sales Outsourcing Provider of the Year
GOLD STEVIE WINNER:
Direct Alliance, Tempe, AZ
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: American Support's Telesales by Evergreen
Sales Outsource Group dba Vorsight, Arlington, VA: Vorsight Appointment Setting
Sales Partnerships, Inc., Westminster, CO: Sales Outsourcing Leader SPI

Incentive, Rewards, or Recognition Provider of the Year
GOLD STEVIE WINNER:
CLEARLINK, Salt Lake City, UT: CLEARLINK Cultural Investments that Work
SILVER STEVIE WINNER:
Achievers, San Francisco, CA: Industry Leader Achievers Devoted to Global Rewards and Social Recognition
BRONZE STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Recognizing our Shining Stars!

Customer Service or Call Center Training Practice of the Year
GOLD STEVIE WINNER:
New York Community Bancorp, Inc., Cleveland, OH: New York Community Bancorp's Every Customer Every Time" Initiative"

Sales or Customer Service Solutions Technology Partner of the Year
GOLD STEVIE WINNER:
Cloud9 Analytics, San Francisco, CA
SILVER STEVIE WINNER:
SpeechCycle, New York, NY
BRONZE STEVIE WINNER:
Envision, Seattle, WA: Envision, Award-Winning Contact Center Workforce Optimization

Sales Individual Categories

Senior Sales Executive of the Year
GOLD STEVIE WINNER:
Twitter, Inc., San Francisco, CA: Adam Bain, Chief Revenue Officer
SILVER STEVIE WINNERS:
Force 3, Inc., Crofton, MD: Mike Greaney, VP of Sales
Google, Inc., Mountain View, CA: Nikesh Arora, SVP and Chief Business Officer
inContact, Salt Lake City, UT: Frank Maylett, Executive VP of Sales and Global Alliances
BRONZE STEVIE WINNERS:
Boeing Commercial Airplanes, Renton, WA: Isshane Mounir, SVP of Sales & Marketing for greater China and Korea
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP of Sales and Marketing
Live Nation Entertainment, Inc., Beverly Hills, CA: Maureen Ford, President of Venue Sales

Worldwide VP of Sales of the Year
GOLD STEVIE WINNER:
Ford Motor Company, Dearborn, MI: Jim Farley, Group VP for Global Marketing, Sales and Service
SILVER STEVIE WINNERS:
Facebook, Inc., Menlo Park, CA: David Fischer, VP of Advertising and Global Operations
iolo technologies, Los Angeles, CA: Lou DaRe, VP of Business Development
BRONZE STEVIE WINNER:
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP of Sales and Marketing

National VP of Sales of the Year
GOLD STEVIE WINNER:
Volkswagen Group China, Beijing, China: Weiming Soh, Director of Volkswagen Passenger Cars brand sales in China and the ASEAN region
SILVER STEVIE WINNERS:
Air National Guard Recruiting and Retention, Arlington, VA: Col. Joe Wilburn, Commander AFRC Recruiting Service
Avaya, Basking Ridge, NJ: Steve Fitz, National VP of Sales
Force 3, Inc., Crofton, MD: Mike Greaney, VP of Sales
Mindjet, San Francisco, CA: Abe Smith, VP and General Manager, Americas and Asia-Pacific
BRONZE STEVIE WINNERS:
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP Sales and Marketing
Yahoo!, Inc., Sunnyvale, CA: Ross Levinsohn, EVP Americas

Sales Director of the Year
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Rob Jeppsen, SVP Commercial Sales, Zions Bank
SILVER STEVIE WINNER:
iolo technologies, Los Angeles, CA: Katharine Coble, Director of Channel Sales
BRONZE STEVIE WINNERS:
Avaya, Basking Ridge, NJ: Allan Rubin, Area Sales Engineering Leader, Avaya Southeast
Information Builders, New York, NY: Tony Li, Advanced Technical Support as Post Sales Support Director
The Brooks Group, Greensboro, NC: Nick Levandowsky, Sales Director

Sales Manager of the Year
GOLD STEVIE WINNER:
iolo technologies, Los Angeles, CA: Marina Totalca, Channel Sales Executive

Sales Operations Professional of the Year
GOLD STEVIE WINNER:
Avaya, Basking Ridge, NJ: Allan Rubin, Area Sales Engineering Leader, Avaya Southeast

Sales Representative of the Year
GOLD STEVIE WINNER:
Wyndham Vacation Ownership, Orlando, FL: Mitsue Lincicum, Waikiki International Frontline Sales Agent
SILVER STEVIE WINNER:
Bulldog Solutions, Austin, TX: Heather Hoetger, Bulldog Solutions
BRONZE STEVIE WINNERS:
Coloredge New York • Los Angeles, New York, NY: Edie Gelardi, Senior Sales Executive
SurePayroll, Inc., Glenview, IL: Leo Tarasov, Sales Representative
SurePayroll, Inc., Glenview, IL: Dave Mlotek, Sales Representative

ValueSelling Award for Sales Leadership Excellence
Corbett Kull, Senior VP of Worldwide Sales & Market Development, PacketVideo

Sales Team Categories

Global Sales Team of the Year
GOLD STEVIE WINNER:
Avaya, Basking Ridge, NJ: Avaya's Global Sales Team

National Sales Team of the Year
GOLD STEVIE WINNER:
iolo technologies, Los Angeles, CA: iolo technologies Sales Team
SILVER STEVIE WINNERS:
SurePayroll, Inc., Glenview, IL: SurePayroll's National Sales Team
Vodafone Turkey, Istanbul, Turkey: Turkish Spring
BRONZE STEVIE WINNERS:
Smith & Nephew Biologics Division, Durham, NC: Smith & Nephew Clinical Therapies U.S. Sales Team
TEB A.S., Istanbul, Turkey: TEB Bank A.S' s Direct Sales Team
Wyndham Vacation Ownership, Orlando, FL: Wyndham Vacation Ownership's Discovery Service Team

Government Sales Team of the Year
GOLD STEVIE WINNER:
Direct Alliance, Tempe, AZ

Field Sales Team of the Year
GOLD STEVIE WINNER:
Sales Partnerships, Inc., Westminster, CO: Sales Partnerships Field Sales
BRONZE STEVIE WINNERS:
Feldco Windows, Siding & Doors, Des Plaines, IL: Feldco Field Sales Representatives
Smith & Nephew Biologics Division, Durham, NC: Smith & Nephew Clinical Therapies U.S. Sales Force

Telesales Team of the Year
GOLD STEVIE WINNER:
International Checkout Inc., Van Nuys, CA
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: American Support's Telesales by Evergreen
Direct Alliance, Tempe, AZ
Medco Tool, Inc. Philadelphia, PA: Burning the Late Night Oil
Salesify, Inc., Sunnyvale, CA
VerticalResponse, San Francisco, CA: VerticalResponse Seals the Deal With New Sales Strategies

Online Sales Team of the Year
GOLD STEVIE WINNER:
Merchant Warehouse, Boston, MA
SILVER STEVIE WINNER:
Direct Alliance, Tempe, AZ
BRONZE STEVIE WINNER:
Comcast Cable, Philadelphia, PA

Sales Support Team of the Year
GOLD STEVIE WINNER:
John Hancock Signature Services, Boston, MA: One Team, One Dream
SILVER STEVIE WINNERS:
Avaya, Basking Ridge, NJ: Avaya's Sales Support Team: Southeast Sales Engineering
Office Depot, Inc., Boca Raton, FL: Innovative Sales Support Team helps Office Depot’s sales force improve productivity
BRONZE STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Without Support There Are No Sales!

Sales Operations Team of the Year
GOLD STEVIE WINNER:
Numara Software, Tampa, FL: The ‘Fabulous Four’ Smash Sales Targets Yet Again
BRONZE STEVIE WINNERS:
John Hancock Signature Services, Boston, MA: One Team, One Dream
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – A Focused Team of Professionals

Sales Achievement Categories

Sales Turnaround of the Year
GOLD STEVIE WINNER:
Valerus, Houston, TX
SILVER STEVIE WINNERS:
CRS Reprocessing Services, Louisville, KY: Steve Ragan, VP Sales and Marketing
DHL - SSA Regional Services, Century City/Cape Town, South Africa: It's Time For Africa
USHEALTH Advisors, L.L.C., Grapevine, TX: USHEALTH Advisors Pivot Strategy
Vodafone Turkey, Istanbul. Turkey: Facelift
BRONZE STEVIE WINNERS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Minacs Moncton Creates Results-Driven Sales Culture
Webs, Inc, Silver Spring, MD: Outstanding Sales Improvements for Pagemodo

CRM Implementation & User Adoption Program of the Year
GOLD STEVIE WINNER:
Cloud9 Analytics, San Francisco, CA: Stanley Black & Decker's Implementation of Cloud9 Pipeline Accelerator

Demand Generation Program of the Year
GOLD STEVIE WINNER:
Nationwide Financial, Columbus, OH: Nationwide Long Term Care, Overcoming the Self Insurance Objection
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Publishes and Promotes Content for Demand Generation
Bulldog Solutions, Austin, TX: CompassLearning Combats Lead Fatigue
Bulldog Solutions, Austin, TX: NetIQ Listens its Way to Sales and Marketing Alignment Success

Outbound Marketing Program of the Year
GOLD STEVIE WINNER:
CenturyLink, Denver, CO: CenturyLink Targeted Accounts Program
SILVER STEVIE WINNERS:
Launch Leads, Salt Lake City, UT: Launch Leads Outbound Marketing Program
SDL, Superior, CO: SDL Language Services Small Forum Marketing Events
BRONZE STEVIE WINNER:
Achievers, San Francisco, CA: Achievers Outbound Marketing Strategies and Successes

Inbound Marketing Program of the Year
GOLD STEVIE WINNER:
Monitronics International, Dallas, TX
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Publishes and Promotes Content for Creating and Nurturing Leads
Merchant Warehouse, Boston, MA

Sales Process of the Year
GOLD STEVIE WINNER:
ING Direct USA, Wilmington, DE: ING DIRECT
SILVER STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Zions Bank Commercial Sales Process: Value Engineering""

Sales Training or Coaching Program of the Year
GOLD STEVIE WINNER:
MarketBridge, Bethesda, MD: MarketBridge's World Elite Training and Coaching Program for Saks Fifth Avenue/MasterCard
BRONZE STEVIE WINNERS:
Bankers Life and Casualty Company, Chicago, IL: Bankers Life and Casualty Company's Virtual Clock
Richardson, Philadelphia, PA: SunTrust Bank: Building Solid Relationships
SDL, Superior, CO: SDL Language Services Apprenticeship Training Program
Toshiba America Business Solutions, Inc., Irvine, CA: Touching all the Bases to Earn Retention

Sales Meeting of the Year
GOLD STEVIE WINNER:
Toshiba America Business Solutions, Inc., Irvine, CA: Providing Easy Access to the Experts
BRONZE STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Sales and Marketing 2011 Leadership Conference

Sales Department Categories

Sales Department of the Year - Computer Services
GOLD STEVIE WINNER:
Carahsoft Technology Corp., Reston, VA
SILVER STEVIE WINNER:
Constant Contact, Waltham, MA: Constant Contact: A Sales Organization Dedicated to Wowing the Customer
BRONZE STEVIE WINNER:
ITQAN - Al Bawardi Computers, Abu Dhabi, United Arab Emirates: ITQAN's Sales Department

Sales Department of the Year - Computer Software
GOLD STEVIE WINNER:
kCura, Chicago, IL: kCura's Unique Sales Department
BRONZE STEVIE WINNER:
Adobe Systems Inc., San Jose, CA

Sales Department of the Year - Computer Hardware
GOLD STEVIE WINNER:
NetApp, Inc., Sunnyvale, CA

Sales Department of the Year - Distribution & Transportation
GOLD STEVIE WINNER:
Hyundai Motor America, Fountain Valley, CA
SILVER STEVIE WINNERS:
Con-way Freight, Ann Arbor, MI
Volkswagen Group of America, Herndon, VA

Sales Department of the Year - Financial Services
GOLD STEVIE WINNER:
Zions First National Bank, Salt Lake City, UT: Zions Bank Commercial Sales Team
SILVER STEVIE WINNERS:
Hartford Financial Services Group, Inc., Hartford, CT
Heartland Payment Systems, Princeton, NJ
BRONZE STEVIE WINNER:
ING Direct USA, Wilmington, DE

Sales Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
BRONZE STEVIE WINNER:
BTG, plc., London, United Kingdom

Sales Department of the Year - Industrial & Manufacturing
GOLD STEVIE WINNER:
Boeing Commercial Airplanes, Renton, WA
BRONZE STEVIE WINNER:
Akzo Nobel, Inc., Chicago, IL: Akzo Nobel Paints

Sales Department of the Year - Hospitality & Tourism
GOLD STEVIE WINNER:
The Knowland Group, Lewes, DE
BRONZE STEVIE WINNERS:
Kimpton Hotel & Restaurant Group, San Francisco, CA
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club – Provides World Class Vacation Opportunities for their Owners

Sales Department of the Year - Media & Entertainment
GOLD STEVIE WINNER:
Warner Bros. International Television Distribution, Burbank, CA

Sales Department of the Year - Public Services & Education
GOLD STEVIE WINNER:
Skillsoft Corporation, Nashua, NH

Sales Department of the Year - Services
GOLD STEVIE WINNER:
Olneya Restoration Group, St. Louis, MO
BRONZE STEVIE WINNER:
ServiceMaster Company, Memphis, TN: The ServiceMaster Company – TruGreen

Sales Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Vodafone Turkey, Istanbul, Turkey: A New Approach
SILVER STEVIE WINNER:
Avaya, Basking Ridge, NJ: Avaya's Global Sales Department
BRONZE STEVIE WINNER:
tw telecom, Littleton, CO

Sales Department of the Year - All Other Industries
GOLD STEVIE WINNER:
Crown Imports, LLC, Chicago, IL
BRONZE STEVIE WINNERS:
Elephant Insurance Service, Richmond, VA: The Hard Working Sales Herd of Elephant Insurance Services
Macy's, Inc., Cincinnati, OH: Macy's MOM
Mars, Incorporated, Mclean, VA: Mars Chocolate North America

Customer Service & Contact Center Individual Categories

Front-Line Customer Service Professional of the Year
GOLD STEVIE WINNER:
American Support, Chapel Hill, NC: Glenn Sullivan, Customer Service Representative
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: Christy McCarly, All Clear ID Fraud Investigator
HomeAway, Austin, TX: Michelle Briones, Support Representative, Tech Support Liaison and Team Lead
ProShares & ProFunds, Bethesda, MD: Michelle Matos, Senior Client Service Associate
BRONZE STEVIE WINNERS:
AutohausAZ.com, Tempe, AZ: Andre Alekseyev
AutohausAZ.com, Tempe, AZ: Mike Gallo
AutohausAZ.com, Tempe, AZ: Tony Kopas
ChannelAdvisor, Morrisville, NC: Amy Dren: Customer Service Maven
ChannelAdvisor, Morrisville, NC: Carol Scheible: A True Leader
Coloredge New York • Los Angeles, New York, NY: Dorothy Niemczyk, Senior Project Manager
Coloredge New York • Los Angeles, New York, NY: John Perniciaro, Senior Project Manager
DeVry University, Henderson, NV: David Patterson, Admissions Advisor
IHG, Salt Lake City, UT: Haley Sidaway, Customer Service Specialist
IHG, Salt Lake City, UT: Haley Taylor, Customer Service Specialist
IHG, Salt Lake City, UT: Nick Meulendyk, Guest Relocations Specialist
Revima APU, Caudebec en Caux, France: Dan Sheets, Customer Support Representative

Young Customer Service Professional of the Year
GOLD STEVIE WINNER:
Groupon, Chicago, IL: Joey Romaine, Customer Service Role Model and Innovator
SILVER STEVIE WINNERS:
Agility Recovery, Charlotte, NC: Mark Norton, The Calming Voice
Backcountry.com, Salt Lake City, UT: William Kenney
Borro Limited, London, United Kingdom: Keri House, Head of Customer Service
PaySimple, Denver, CO: Leah Bowes, Customer Experience Pioneer
Rosetta Stone, Arlington, VA: From agent to customer experience entrepreneur
ZocDoc, New York, NY: Anna Elwood, Reinventing Service in Healthcare
BRONZE STEVIE WINNERS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Siobhan Leger, Creator of Sustainable Solutions
ChannelAdvisor, Morrisville, NC: Laurel Lockhart: Support Sage
Coloredge New York • Los Angeles, New York, NY: Janializ Rivera, Project Manager
Coloredge New York • Los Angeles, New York, NY: Tameka Campbell, Project Manager
Unitiv's Intelligent Help Desk, Alpharetta, GA: Amanda Browning, Data Integrity Manager
VIZIO, Inc., Irvine, CA: Sabrina (Anna) Van Gilder, Customer Service Rock Star

Customer Service Manager of the Year
GOLD STEVIE WINNERS:
Coloredge New York • Los Angeles, New York, NY: Bicna Bagheri, Lead Project Manager
Unitiv's Intelligent Help Desk, Alpharetta, GA: Meredith Estep, Vice President Client Services
SILVER STEVIE WINNERS:
American Support, Chapel Hill, NC: Bracken Mayes, Director of CARE
American Support, Chapel Hill, NC: Justin Szymakowski, Director of Professional Development
DHL Express, Tempe, AZ: Mark Sanchez, CS Manager Claims/Complaints
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: Jackie Hawker, Team Manager
SurePayroll, Inc., Glenview, IL: Jamal Ayyad, Customer Care Manager
BRONZE STEVIE WINNERS:
Coloredge New York • Los Angeles, New York, NY: Danny Facchiano, Lead Project Manager
Coloredge New York • Los Angeles, New York, NY: Mark Hado, Lead Project Manager
Marsh U.S. Consumer, Urbandale, IA: TJ Amos, Assistant Vice President, Operations Manager
Meritus Payment Solutions, Santa Ana, CA: Scott Lamoureux, Operations Manager

Customer Service Leader of the Year
GOLD STEVIE WINNERS:
Bluegreen Corporation, Boca Raton, FL: Angela Blevins, Vice President of Club Services for the Indianapolis and Boca Raton operations
TATA Motors Ltd, Mumbai, India: Shridhar Joshi, VP Customer Service
SILVER STEVIE WINNERS:
American Support, Chapel Hill, NC: Mary Celle, Senior VP Operations
Safelite AutoGlass, Columbus, OH: Brian O’Mara, VP, Contact Center Operations
UPC Austria, Vienna, Austria: Silvia Schoepf, VP Customer Operations
VerticalResponse, San Francisco, CA: Kristen Hayer, Director of Sales and Support
Webs, Inc, Silver Spring, MD: Jerry Weinberger, Director-Customer Service and Retention
BRONZE STEVIE WINNERS:
AllClear ID, Austin, TX: Jamie May, VP of Customer Services/Chief Investigator
ChannelAdvisor, Morrisville, NC: Greg Ives, Director of Global Services and Support
Coloredge New York • Los Angeles, New York, NY: Darryl Phillips, Director of Client Services - West
Coloredge New York • Los Angeles, New York, NY: Jesus Casamayor, Director of Client Services - East
HomeAway, Austin, TX: Jeff Mosler, VP of Global Customer Experience
Vestmark, Wakefield, MA: Annmarie Rogers, Senior VP - Customer Engineering

Customer Service Contact Center Professional of the Year
GOLD STEVIE WINNER:
DHL Express, Tempe, AZ: Patricia McGee, Customer Service Professional
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: Valerie Evensen, Success Coach
Information Builders, New York, NY: Terry Whitmore, Account Support Manager

Customer Service & Contact Center Team Categories

Customer Service Team of the Year - Recovery Situation
GOLD STEVIE WINNER:
UPC Austria, Vienna, Austria: UPC Austria Churn Busters
SILVER STEVIE WINNER:
Electronic Payment Systems (EPS), Englewood, CO: EPS Customer Service Rollback Program
BRONZE STEVIE WINNERS:
DeVry University, Fremont, CA
DeVry University, Raleigh, NC
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Marsh U.S. Consumer, Urbandale, IA: Marsh U.S. Consumer Operations Team
Merchant Warehouse, Boston, MA
Performance Building Services, Denver, CO: Continuous Improvement
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center Escalated

Customer Service Complaints Team of the Year
GOLD STEVIE WINNER:
Office Depot, Inc., Boca Raton, FL: Office Depot’s Customer Relation Team skillfully handles the company’s most difficult service challenges
SILVER STEVIE WINNERS:
KANYON, Istanbul, Turkey: KANYON's One Hour, One Day Response
UPC Austria, Vienna, Austria: UPC Austria Churn Busters Complaints Team
BRONZE STEVIE WINNERS:
Dubai Municipality, Dubai, United Arab Emirates: Gift us your complaint
Electronic Payment Systems (EPS), Englewood, CO: EPS Customer Service - Innovatively Reducing Complaints
IHG, Salt Lake City, UT: IHG's Customer Service Complaints Team
John Hancock Signature Services, Boston, MA John Hancock Complaints Team: Turning Ragging Mad into Raving Fans

Front-Line Customer Service Team of the Year - Banking, Financial Services or Insurance
GOLD STEVIE WINNER:
Borro Limited, London, United Kingdom: borro's High Value Customer Service Team
SILVER STEVIE WINNER:
Family Heritage Life Insurance Company of America, Cleveland, OH
BRONZE STEVIE WINNERS:
Heartland Payment Systems, Princeton, NJ: Raising the Bar for the Industry
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Merrill DataSite, St. Paul, MN
Nationwide Bank, Columbus, OH: Nationwide Bank – Customer Experience Optimization
SurePayroll, Inc., Glenview, IL

Front-Line Customer Service Team of the Year - Business Services
GOLD STEVIE WINNER:
Wheels, Inc., Des Plaines, IL: Wheels Account Management Team
BRONZE STEVIE WINNERS:
AudienceScience, Bellevue, WA: AudienceScience's Client Services Team
Merchant e-Solutions, Redwood City, CA: Recognizing service teams that directly engage customers.
VerticalResponse, San Francisco, CA: VerticalResponse Delivers Top-Rated Customer Service
Wolper Subscription Services, Easton, PA: Wolper Subscription Services' Customer Service Team

Front-Line Customer Service Team of the Year - Computer Hardware, Software, or Services
GOLD STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
Rackspace Hosting, San Antonio, TX: Rackspace Email & Apps Team Delivers Fanatical Support to Customers
BRONZE STEVIE WINNERS:
Informatica Corporation, Redwood City, CA: Informatica Cloud Customer Support (ICCS) Team
nFocus Solutions, Phoenix, AZ: nFocus Solutions Client Support: Personalizing Technology
Tracker Corp, San Francisco, CA: Tracker Corp Support Saves Clients' Compliance
Unitiv's Intelligent Help Desk, Alpharetta, GA

Front-Line Customer Service Team of the Year - All Other Industries
GOLD STEVIE WINNER:
United Parcel Service, Inc., Salt Lake City, UT: UPS Social Media Customer Service Team
SILVER STEVIE WINNERS:
DeVry University, Palmdale, CA
Donlen, Northbrook, IL: Donlen's Front Line Customer Service Team Helps Streamline Customer Processes
Office Depot, Boca Raton, FL: Office Depot deploys proactive web chat and email support
UPC Austria, Vienna, Austria: UPC Austria Power Giants
BRONZE STEVIE WINNERS:
American Support, Chapel Hill, NC: Susan Parks, Manager-Cyberspace CSRs
DeVry University, Henderson, NV
DeVry University, Miramar, FL
EMKAY, Itasca, IL: EMKAY's Front Line Client Support
King Retail Solutions, Eugene, OR: King Retail Solutions Customer Service Team
Marriott International, Inc., Bethesda, MD: Marriott Intermediary Partner Care
PublicSchoolWORKS, Inc. Cincinnati, OH: Engaging Customers and Streamlining Processes
USANA Health Sciences, Inc, West Valley, UT

Back-Office Customer Service Team of the Year
GOLD STEVIE WINNER:
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: The Device, Products and Networks Best Practice team
BRONZE STEVIE WINNERS:
Accenture BPO Services of BC, Vancouver, BC: Accenture's Revenue Cycle Operations Team
APAC Customer Services, Bannockburn, IL: APAC Customer Services BO CS Support Team
Information Builders, New York, NY: Information Builders' Operations and Support Technologies Group (STG)
John Hancock Signature Services, Boston, MA: One Team, One Dream

Contact Center of the Year (Up to 100 Seats) - Banking or Financial Services
GOLD STEVIE WINNER:
SurePayroll, Inc., Glenview, IL
BRONZE STEVIE WINNERS:
Dubai Bank, Dubai, United Arab Emirates: Dubai Bank: “Evolution of Call Centre to Customer Experience Centre”
Dubai First, Dubai, United Arab Emirates
John Hancock Signature Services, Boston, MA: Excellence in Team Based Accomplishment and Accountability
Nationwide Bank, Columbus, OH: Nationwide Bank – Customer Experience Optimization

Contact Center of the Year (Up to 100 Seats) - All Other Industries
GOLD STEVIE WINNER:
TheLadders, New York, NY: TheLadders Job Search Support Center
SILVER STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
AllClear ID, Austin, TX: AllClear ID Call Center
CHEP USA, Orlando, FL: Customer Care Center, CHEP
Enterasys, Andover, MA: Enterasys: Expertise Drives Excellent Customer Service
ExactTarget, Indianapolis, IN: ExactTarget Global Client Success Center
Identity Theft 911, Scottsdale, AZ: Beyond the Call of Duty
BRONZE STEVIE WINNERS:
Dubai Municipality, Dubai, United Arab Emirates: Confidant at One Contact Resolution
GES- Global Experience Specialists, Las Vegas, NV: The GES National Servicenter
L-com Inc., North Andover, MA: L-com Connectivity Products Contact Center
Power Home Remodeling Group, Chester, PA
Wheels, Inc., Des Plaines, IL: Wheels Driver Services Center

Contact Center of the Year (Over 100 Seats)
GOLD STEVIE WINNER:
OppenheimerFunds Inc., Englewood, CO: OppenheimerFunds Resource Strategy
SILVER STEVIE WINNERS:
Everything Everywhere, Hatfield, Hertfordshire, United Kingdom: The Merthyr Tydfil Contact Centre
Marriott International, Bethesda, MD: Marriott's myPlace
Office Depot, Boca Raton, FL: Office Depot’s Work at Home Call Center
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center
BRONZE STEVIE WINNERS:
Aditya Birla Minacs, Moncton, New Brunswick, Canada: Minacs Moncton -- A Contact Center Success Story
American Support, Chapel Hill, NC: American Support
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services – Deliver Unforgettable Experiences That Make Vacation Dreams Come True
NEW Customer Service Companies, Sterling, VA: NEW's Command Center
Prescription Solutions by Optum Rx, Costa Mesa, CA: OptumRx Contact Centers
SecurityMetrics, Orem, UT: SecurityMetrics' Contact Center
Turkiye Ekonomi Bankasi, Istanbul, Turkey: Türkiye Ekonomi Bankasi

Customer Service Management Team of the Year
GOLD STEVIE WINNER:
Webs, Inc, Silver Spring, MD
BRONZE STEVIE WINNERS:
Achievers, San Francisco, CA: Achievers Member Experience Team Committed to Member Happiness
ChannelAdvisor, Morrisville, NC: ChannelAdvisor's Services Management Team
DeVry University, Orlando, FL
DeVry University, Sherman Oaks, CA
ExactTarget, Indianapolis, IN: ExactTarget Global Client Success Center Leadership Team
John Hancock Signature Services, Boston, MA: Rising to the Challenge of Managing Regulatory Change.
Power Home Remodeling Group, Chester, PA

Customer Service Training Team of the Year
GOLD STEVIE WINNER:
Prescription Solutions by Optum Rx, Costa Mesa, CA
SILVER STEVIE WINNER:
Turkiye Ekonomi Bankasi, Istanbul, Turkey
BRONZE STEVIE WINNERS:
DiCentral, Houston, TX: The Basics of Customer Service
Groupon, Chicago, IL
Heartland Payment Systems, Princeton, NJ: All About Empowerment
John Hancock Signature Services, Boston, MA: Training and Development, A Constant State of Change and Demand
Language Services Associates, Horsham, PA: The Can Do! Leaders of Language Services Associates
Wheels, Inc., Des Plaines, IL: Wheels HR and Quality Service Coach Training

Customer Service & Contact Center Achievement Categories

e-Commerce Customer Service Award
GOLD STEVIE WINNER:
Safelite AutoGlass, Columbus, OH
BRONZE STEVIE WINNERS:
Backcountry.com, Salt Lake City, UT: Backcountry.com's Customer Service is Built on Innovative Technology, Expert Knowledge and Personal Touch
Direct Alliance, Tempe, AZ
John Hancock Signature Services, Boston, MA: We Are Listening
LiveWatch Security, LLC, St Marys, KS: Delighted Customers Propose Marriage to Call Center Reps
TechBargains, Emeryville, CA
Volusion, Austin, TX: Volusion Ecommerce Out of this World™ Support

Best Use of Technology in Customer Service - Computer Hardware, Software, Services, Electronics, or Telecommunications
GOLD STEVIE WINNER:
OnStar, Detroit, MI: OnStar's Use of Technology in Customer Service
SILVER STEVIE WINNER:
Rosetta Stone, Arlington, VA: How Rosetta Stone transformed “support” to SUCCESS!
BRONZE STEVIE WINNERS:
CrunchTime! Information Systems, Boston, MA: The CrunchTime! Customer Portal Transforms Support Efforts
GoDaddy.com, Scottsdale, AZ: Go Daddy Utilizes Technology to Drive World-Class Customer Care
L-com Inc., North Andover, MA: L-com Global Connectivity Customer Service Innovations
VIZIO, Inc., Irvine, CA: VIZIO Inc's Dakota Dunes Contact Center Technology

Best Use of Technology in Customer Service - All Other Industries
GOLD STEVIE WINNER:
NEW Customer Service Companies, Sterling, VA: NEW's Command Center
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX: AllClear ID Alert Network
Office Depot, Boca Raton, FL: Utilizing technology to deliver breakthrough performance
Vodafone Turkey, Istanbul, Turkey: Vodafone’s Mobile Help Comes to the Rescue
BRONZE STEVIE WINNERS:
ABF Freight System, Inc., Fort Smith, AR: Customer Shipment Manager
DHL Global Forwarding, Columbia, SC: DHL Global Forwarding's Customer Service Innovations: Control Tower Site
EMKAY, Itasca, IL: EMKAY's 2012 Technology Innovations
John Hancock Signature Services, Boston, MA: Technological Enhancements for Faster and Cheaper Service
OppenheimerFunds Inc., Englewood, CO: Looking Glass Software Technology
PSAV Presentation Services, Long Beach, CA: PSAV Boosts Customer Satisfaction through Survey Portal Access
TTNET, Istanbul, Turkey: TTNET's FIRST AID

Award for Innovation in Customer Service - Banking, Financial Services or Insurance
GOLD STEVIE WINNER:
ING Direct USA, Wilmington, DE: ING DIRECT
BRONZE STEVIE WINNERS:
American Equity Investment Life Insurance Company, West Des Moines, Iowa: American Equity's Innovative Client Appreciation Events
Dubai First, Dubai, United Arab Emirates: Dubai First Customer Service Innovations
John Hancock Signature Services, Boston, MA: Innovation in Customer Service – Unsung Hero Privacy Initiative
John Hancock Signature Services, Boston, MA: Fee Agreements for the Benefit of Our Shareholders
Scottrade/Moxie Software, Saint Louis, MO/Mountain View, CA: Scottrade Meets Customer Needs With the Help of a Social Enterprise Platform
Turkish Economy Bank, Istanbul, Turkey: TEB SME Consultants

Award for Innovation in Customer Service - All Other Industries
GOLD STEVIE WINNER:
Arizona Public Service (APS), Phoenix, AZ: Hitting the Trifecta: the aps.com/ Call Center Service Solution
SILVER STEVIE WINNERS:
DeVry University, Downers Grove, IL: DeVry University Student Central Service Model
Enterprise Fleet Management, St. Louis, MO: Driving Customer Satisfaction to Record Highs
Siemens Enterprise Communications, Munich, Germany: Global Customer Support - A Constantly Learning Organization
BRONZE STEVIE WINNERS:
Al-Ain City Municipality, Al-Ain City, United Arab Emirates
Angel, Vienna, VA: Leading the Industry with the Voice of Each Customer
DHL Global Forwarding, Columbia, SC: DHL Global Forwarding's Customer Service Innovations: Mystery Shop Program
Enterasys, Andover, MA: Enterasys: There Is Nothing More Important Than Our Customers
kCura, Chicago, IL: kCura Innovates Customer Service with New Advice Team
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services – Deliver Unforgettable Experiences That Make Vacation Dreams Come True
SilkRoad technology, Chicago, IL: SilkRoad: Software with a Smile
Vodafone, Istanbul, Turkey: Vodafone's Online Help Wows Customers

PCSAFCS Logo

In each of the 11 competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the third annual People's Choice Stevie Awards for Favorite Customer Service. More than 250,000 votes were cast from January 19 through February 10. Winners of the 2012 People's Choice Stevie Awards for Favorite Customer Service are:


-    Airlines, Distribution & Transportation: TATA Motors
-      All Other Industries: eCornell
-      Computer Hardware: Apple Inc./Apple Stores
-      Computer Services: Rosetta Stone
-      Computer Software: Photodex
-      Financial Services: SquareTrade
-      Healthcare, Pharmaceuticals & Related Industries: PetRays
-      Leisure & Tourism: IHG
-      Public Services & Education: Finding Freedom Team
-      Retail: Amazon.com
-      Telecommunications: Vodafone Turkey

Customer Service Department Categories

Customer Service Department of the Year - Airlines, Distribution & Transportation
GOLD STEVIE WINNER:
Bombardier Aerospace, Toronto, Canada
BRONZE STEVIE WINNERS:
CHEP USA, Orlando, FL
EMKAY, Itasca, IL: EMKAY Transportation Service Solutions
LeanLogistics, Holland, MI

Customer Service Department of the Year – Computer Hardware
GOLD STEVIE WINNER:
L-com Inc., North Andover, MA: L-com Global Connectivity
BRONZE STEVIE WINNERS:
MBX Systems, Wauconda, IL
Unitiv's Intelligent Help Desk, Alpharetta, GA

Customer Service Department of the Year – Computer Software
GOLD STEVIE WINNER:
Cvent, McLean, VA
SILVER STEVIE WINNERS:
Constant Contact, Waltham, MA
LawLogix Group Inc, Phoenix, AZ
Volusion, Austin, TX
BRONZE STEVIE WINNERS:
Alloy Software, Nutley, NJ
Bronto Software, Durham, NC
iCIMS, Hazlet, NJ
PaySimple, Denver, CO
Photodex, Austin, TX
ShopVisible, Atlanta, GA
SurveyGizmo, Boulder, CO
The Knowland Group, Lewes, DE
Z-Firm LLC, Seattle, WA: ShipRush
ZL Technologies, San Jose, CA

Customer Service Department of the Year – Computer Services
GOLD STEVIE WINNERS:
CenterBeam, Inc., Sunnyvale, CA
GoDaddy.com, Scottsdale, AZ
BRONZE STEVIE WINNERS:
BUMI, New York, NY
Datapipe, Jersey City, NJ
Reputation.com, San Francisco, CA
Rosetta Stone, Arlington, VA

Customer Service Department of the Year - Financial Services
GOLD STEVIE WINNER:
SquareTrade Inc, San Francisco, CA
SILVER STEVIE WINNER:
OppenheimerFunds Inc., Englewood, CO
BRONZE STEVIE WINNERS:
Borro Limited, London, United Kingdom
Dubai Bank, Dubai, United Arab Emirates
Dubai First, Dubai, United Arab Emirates
E*TRADE Financial Corporation, New York, NY
John Hancock Signature Services, Boston, MA
Lifenet Insurance Company, Tokyo, Japan
New York Community Bancorp, Inc., Cleveland, OH
NYCM Insurance, Edmeston, NY

Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
GOLD STEVIE WINNER:
PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
BRONZE STEVIE WINNERS:
Harris, Rothenberg International, Inc. New York, NY
Prescription Solutions by Optum Rx, Costa Mesa, CA

Customer Service Department of the Year - Telecommunications
GOLD STEVIE WINNER:
Arkadin Global Conferencing, New York, NY
SILVER STEVIE WINNER:
Virtela, Greenwood Village, CO
BRONZE STEVIE WINNERS:
Automated Systems Design, Inc. (ASD), Roswell, GA
L-com Inc., North Andover, MA: L-com Telecommunications Products
Vodafone Turkey, Isanbul, Turkey
USADatanet, Syracuse, NY

Customer Service Department of the Year - Leisure & Tourism
GOLD STEVIE WINNER:
Marriott Vacation Club International, Orlando, FL: Marriott Vacation Club Owner Services
BRONZE STEVIE WINNERS:
HomeAway, Austin, TX
IHG, Salt Lake City, UT
InnLink LLC, Hendersonville, TN

Customer Service Department of the Year - Public Services & Education
GOLD STEVIE WINNER:
Salt Lake County Government, Salt Lake City, UT
BRONZE STEVIE WINNERS:
Archipelago Learning, Dallas, TX
DeVry University, Oklahoma City, OK
DeVry University, Kansas City, MO
Finding Freedom Team, USA and Canada
NorthStar EMS, Tuscaloosa, AL

Customer Service Department of the Year - Retail
GOLD STEVIE WINNER:
KANYON, Istanbul, Turkey

Customer Service Department of the Year - All Other Industries
GOLD STEVIE WINNER:
eCornell, Ithaca, NY: What Gets Measured Gets Done at eCornell
SILVER STEVIE WINNERS:
AllClear ID, Austin, TX
Eat24, South San Francisco, CA
BRONZE STEVIE WINNERS:
Gazelle, Boston, MA
LifeLock, Tempe, AZ: The LifeLock Member Services Contact Center
NEW Customer Service Companies, Sterling, VA: NEW's Command Center

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