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Think you have what it takes to help judge the Stevie Awards for Sales & Customer Service? Apply to be a preliminary-round judge today. If you qualify, you'll be assigned categories based on your experience and industry.
 

  

Categories

These are the categories for the 2016 Stevie® Awards for Sales & Customer Service. 

Types of Categories

Sales
   Sales Individuals
   Sales Team
   Sales Achievement
   Sales Distinction These categories are new for 2016
Customer Service & Contact Center
   Customer Service & Contact Center Individual
   Customer Service & Contact Center Team
   Customer Service & Contact Center Achievement
   Customer Service Department
   Customer Service Success These categories are new for 2016
New Product & Service
Solution Provider

Business Development

You may submit any number of entries to any of the following categories.  Make sure you get an Entry Kit containing instructions on how to write and submit your entries.

SALES INDIVIDUAL CATEGORIES
The sales individual categories recognize individual sales professionals.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2014. 
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

1. Senior Sales Executive of the Year
Recognizing senior sales executives with titles such as Chief Sales Officer.  This category may also be used to recognize senior corporate executives for their role in driving sales achievements.

2. Worldwide Sales Executive of the Year
Recognizing sales executives with responsibility for sales performance on a global level.

3. National Sales Executive of the Year
Recognizing sales executives with responsibility for sales performance on a national level.

4. Sales Director of the Year
Recognizing the achievements of sales directors at organizations of any size, of any type.

5. Sales Manager of the Year
Recognizing the achievements of sales managers and sales professionals with a managerial role at organizations of any size, of any type.

6. Sales Operations Professional of the Year
Recognizing sales executives and sales professionals with a managerial role for their achievements in managing sales organizations that run effectively, efficiently and in support of business strategies and objectives.

7. Sales Training or Education Professional of the Year
Recognizing sales executives and sales professionals with a managerial role who manage, design, or deliver sales training or education in any aspect of work life.

8. Sales Representative of the Year
Recognizing individual sales representatives for their personal contributions to organizations’ sales results. This category is split into four separate categories:
   a. Business Services Industries: recognizes sales representatives in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Other Service Industries: recognizes sales representatives in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   c. Technology Industries: recognizes sales representatives in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   d. All Other Industries: recognizes sales representatives in all industries not covered by the other Sales Representative of the Year categories.

SALES TEAM CATEGORIES
The sales team categories recognize the members of individual teams within your overall sales department.  For example, the team may service a particular customer segment or a single client, or may work in a particular sales territory. 
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the team’s accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

20. Global Sales Team of the Year
Recognizing sales teams whose industry, client, or other focus has a global scope.

21. National Sales Team of the Year
Recognizing sales teams whose industry, client, or other focus has a national scope.

22. Government Sales Team of the Year
Recognizing sales teams whose charge is selling to government clients.

23. Field Sales Team of the Year
Recognizing sales teams that obtain the majority of their business out of the office at face to face meetings with clients.

24. Telesales Team of the Year
Recognizing sales teams that obtain the majority of their business by telephone .

25. Online Sales Team of the Year
Recognizing sales teams that obtain the majority of their business via online and social media.

26. Sales Support Team of the Year
Recognizing teams that provide administrative, logistical, or resource support to sales organizations.

27. Sales Operations Team of the Year
Recognizing teams that help sales organizations to run effectively, efficiently and in support of business strategies and objectives.

28. Virtual Technology Sales Enablement and Pre-sales Team of the Year
A new category for 2016
Recognizing teams that provide remote sales and technology expertise to accelerate and enable sales with a global or national scope.

29. Sales Management Team of the Year
Recognizing the leadership teams of sales organizations for their achievements.

SALES ACHIEVEMENT CATEGORIES
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2014 in the area covered by the category.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

30. Sales Turnaround of the Year
Recognizing sales organizations for improvements since July 1, 2014, over the prior year.  Improvements in revenue, operations, and training will be considered in this category.

31. Sales Growth Achievement of the Year
Recognizing sales organizations for their improvements in sales growth - in revenue and/or units - since the beginning of July 2014, over the prior year.

32. Best Use of Technology in Sales
Honoring sales organizations for their innovative use of technology to improve sales operations, drive sales growth, and/or improve customer satisfaction since the beginning of July 2014.

33. Demand Generation Program of the Year
Recognizing sales organizations (and their colleagues in marketing) for their demand generation programs.

34. Outbound Marketing Program of the Year
Recognizing marketing programs that use advertising, promotions, public relations and sales.

35. Inbound Marketing Program of the Year
Recognizing marketing programs that rely on content generation, lead development, and prospect cultivation.

36. Sales Process of the Year
Recognizing sales organizations for their development and use of sales process methodologies.

37. Sales Training or Coaching Program of the Year
Recognizing sales organizations for their development and use of sales training and coaching programs.

38. Sales Meeting of the Year
Recognizing sales organizations for creativity and effectiveness in their sales meetings. There is no entry fee for this category.

39. Award for Innovation in Sales
Recognizing new ideas and developments within sales that enabled organizations to implement creative selling and business development strategies, since the beginning of July 2014, to win new customers and grow revenue.

SALES DISTINCTION CATEGORIES
These categories have replaced the Sales Department categories. Rather than focus on the performance of a named sales department, these new categories recognize sales-related achievements across your entire company or organization. You choose the successes you wish to highlight. They can be related to revenue growth, customer acquisition, lead development, training, enculturation of product knowledge, etc.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing your organization's sales-related accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

40. Sales Distinction of the Year - Computer Hardware
41. Sales Distinction of the Year - Computer Services
42. Sales Distinction of the Year - Computer Software
43. Sales Distinction of the Year – Distribution & Transportation
44. Sales Distinction of the Year - Financial Services
45. Sales Distinction of the Year – Healthcare, Pharmaceuticals, and Related Industries
46. Sales Distinction of the Year – Hospitality & Tourism
47. Sales Distinction of the Year - Industrial & Manufacturing
48. Sales Distinction of the Year  - Media & Entertainment
49. Sales Distinction of the Year – Public Services & Education
50. Sales Distinction of the Year - Services
51. Sales Distinction of the Year - Telecommunications
52. Sales Distinction of the Year – All Other Industries

CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
The customer service and contact center individual categories recognize individual contact center and customer service professionals.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2014. 
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

55. Front-Line Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who directly engage customers. This category is split into five separate categories:
   a. Business Services Industries: recognizes achievements of professionals in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Financial Services Industries: recognizes the achievements of professionals in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievements of professionals in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   d. Technology Industries: recognizes achievements of professionals in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   e. All Other Industries: recognizes achievements of professionals in all industries not covered by the other Front-Line Customer Service Professional of the Year categories.

56. Back-Office Customer Service Professional of the Year
Recognizing the achievements of customer service professionals who work behind the front lines of customer service organizations for their achievements since the beginning of July 2014.

57. Young Customer Service Professional of the Year
Recognizing the achievements of customer service professionals under the age of 30.

58. Customer Service Manager of the Year
Recognizing the achievements of customer service managers and service professionals with a managerial role at organizations of any size, of any type.

59. Customer Service Leader of the Year
Recognizing the achievements of senior customer service and call center executives.

60. Contact Center Professional of the Year
Recognizing the achievements of non-executive professionals who work in a call or contact center.

61. Contact Center Manager of the Year
Recognizing the achievements of contact or call center managers for their achievements since the beginning of July 2014.

62. Contact Center Leader of the Year
Recognizing the achievements of senior contact or call center executives for their achievements since the beginning of July 2014.

CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
The customer service team categories recognize the members of individual teams within your overall customer service department or contact center organization.   For example, the team may service a particular customer segment or a single client, or may work in a particular call center. 
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the customer service team’s accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

65. Customer Service Team of the Year – Recovery Situation
Recognizing service teams who have demonstrated exceptional skill in recovering either an individual case or in rebuilding an underperforming service department.

66. Customer Service Complaints Team of the Year
Recognizing service teams whose primary focus is to address and resolve customer complaints.

67. Front-Line Customer Service Team of the Year.
Recognizing service teams that directly engage customers. This category is split into five separate categories:
   a. Business Services Industries: recognizes achievements of teams in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Financial Services Industries: recognizes the achievements of teams in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievements of teams in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   d. Technology Industries: recognizes achievements of teams in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   e. All Other Industries: recognizes achievements of teams in all industries not covered by the other Front-Line Customer Service Team of the Year categories.


68. Back Office Customer Service Team of the Year
Recognizing teams that provide service functions that do not directly engage customers, such as billing, credit and collections, payments, security and support services. This category is split into five separate categories:
   a. Business Services Industries: recognizes achievements of teams in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Financial Services Industries: recognizes the achievements of teams in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievements of teams in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   d. Technology Industries: recognizes achievements of teams in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   e. All Other Industries: recognizes achievements of teams in all industries not covered by the other Back-Office Customer Service Team of the Year categories.


69. Contact Center of the Year (Up to 100 Seats)
Recognizing call and contact centers that have no more than 100 seats. This category is split into five separate categories:
   a. Business Services Industries: recognizes achievements of contact centers in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Financial Services Industries: recognizes the achievements of contact centers in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievements of contact centers in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   d. Technology Industries: recognizes achievements of contact centers in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   e. All Other Industries: recognizes achievements of contact centers in all industries not covered by the other Contact Center of the Year (Up to 100 Seats) categories.


70. Contact Center of the Year (Over 100 Seats)
Recognizing call and contact centers that have more than 100 seats. This category is split into five separate categories:
   a. Business Services Industries: recognizes achievements of contact centers in business services industries such as advertising, consulting, marketing, public relations, recruiting, etc.
   b. Financial Services Industries: recognizes the achievements of contact centers in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievements of contact centers in services industries such as financial services, healthcare, hospitality & leisure, legal, media & entertainment, real estate, retail, etc.
   d. Technology Industries: recognizes achievements of contact centers in technology industries such as computer software, computer services, computer hardware, internet/new media, and telecommunications.
   e. All Other Industries: recognizes achievements of contact centers in all industries not covered by the other Contact Center of the Year (Over 100 Seats) categories.


71. Customer Service Management Team of the Year
Recognizing the leadership teams of customer service organizations and contact centers for their achievements.

72. Customer Service Training Team of the Year
Recognizing teams that develop and deliver training to customer service organizations and contact center personnel.

CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominee’s accomplishments since July 1, 2014 in the area covered by the category.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

75. e-Commerce Customer Service Award
Recognizing customer service and contact center organizations for their innovative use of online technologies and social media to service the needs of customers.

76. Best Use of Technology in Customer Service
Recognizing customer service and contact center organizations for their use of technology that has directly improved customer service delivery, provided real business benefits, and shown system adoption across the entire customer service function.

77. Award for Innovation in Customer Service
Recognizing new ideas and developments within customer service that enabled organizations to meet the needs of their customers more effectively, leading to increased satisfaction and loyalty. This category is split into five separate categories:
   a. Computer Industries: recognizes achievement in the internet/new media, computer hardware, computer software, computer services, etc. industries.
   b. Financial Services Industries: recognizes achievement in the accounting, banking, financial services, insurance, etc. industries.
   c. Other Service Industries: recognizes achievement in all service industries except for financial services.
   d. Telecommunications Industries: recognize achievement in all telecommunications industries.
   e. All Other Industries: recognizes achievement in all industries that are not covered by one of the other Award for Innovation in Customer Service categories.

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service.  Online voting will open to the public worldwide in mid-January and will continue through early February.  We will provide Finalists in these categories with tools to help you encourage your fans, followers and customers to vote for you.  The nominee with the most votes in each category will receive a special crystal People's Choice Stevie Award.

The customer service department categories recognize everyone who works formally in customer service in your organization, regardless of their role or location. 
Information required for entries in these categories include:
(a) An essay of up to 650 words describing your customer service department’s accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

80. Customer Service Department of the Year – Airlines, Distribution & Transportation
81. Customer Service Department of the Year – Computer Hardware
82. Customer Service Department of the Year – Computer Software. This category is split into two separate categories:
   a. At Organizations With Up to 100 Employees
   b. At Organizations With 100 or More Employees

83. Customer Service Department of the Year – Computer Services
84. Customer Service Department of the Year – Financial Services. This category is split into two separate categories:
   a. At Organizations With Up to 100 Employees
   b. At Organizations With 100 or More Employees

85. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries
86. Customer Service Department of the Year – Leisure & Tourism
87. Customer Service Department of the Year – Public Services & Education
88. Customer Service Department of the Year – Retail
89. Customer Service Department of the Year – Telecommunications
90. Customer Service Department of the Year – All Other Industries

CUSTOMER SERVICE SUCCESS CATEGORIES
These are new categories for 2016. If your organization doesn't have a formal customer service function - if "everyone here works in customer service" is your motto - then these are the categories for you. If your organization has a formal customer service function, don't enter these categories - enter the Customer Service Department categories instead.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing your organization's customer service-related accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

140. Customer Service Success - Business Service Industries
141. Customer Service Success - Financial Service Industries
142. Customer Service Success - Other Service Industries
143. Customer Service Success - Technology Industries
144. Customer Service Success - All Other Industries

NEW PRODUCT & SERVICE CATEGORIES
These categories recognize new and new-version solutions for sales, contact center, and customer service operations.  Any type of product or service offering may be nominated in these categories.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated product or service that was released since July 1, 2014.  Focus on features, functions, benefits, and sales performance to date.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. These might include product demonstrations videos, images, and press reviews. At the very least you should provide a link to the organization's website.

95. Business Intelligence Solution – New
96. Business Intelligence Solution – New Version
97. Collaboration Solution – New
98. Collaboration Solution– New Version
99. Contact Center Solution – New
100. Contact Center Solution – New Version
101. Incentive Management Solution – New
102. Incentive Management Solution – New Version
103. IVR or Web Service Solution – New
104. IVR or Web Service Solution – New Version
105. Marketing Solution – New
106. Marketing Solution – New Version
107. Relationship Management Solution – New
108. Relationship Management Solution – New Version
109. Sales Automation Solution – New
110. Sales Automation Solution – New Version                                                                      

SOLUTION PROVIDER CATEGORIES
These categories recognize the achievements of solution providers for sales, contact center, and customer service professionals.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2014.
(c) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

120. Sales Consulting Practice of the Year
121. Sales Training Practice of the Year
122. Sales Outsourcing Provider of the Year
123. Incentive, Rewards, or Recognition Provider of the Year
124. Customer Service or Call Center Consulting Practice of the Year
125. Customer Service or Call Center Training Practice of the Year
126. Sales or Customer Service Solutions Technology Partner of the Year
127. Contact Center or Customer Service Outsourcing Provider of the Year 

BUSINESS DEVELOPMENT CATEGORIES
These categories recognize the achievements of individual business development professionals, and singular business development achievements in a variety of industries.
Information required for entries in these categories include:
(a) An essay of up to 650 words describing the nominated organization's accomplishments since July 1, 2014.
(b) Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges. At the very least you should provide a link to the organization's website.

130. Business Development Executive of the Year
Recognizing the achievements of business development executives since July 1, 2014. (Professionals at the VP level or higher.)

131. Business Development Professional of the Year
Recognizing the achievements of non-executive business development professionals since July 1, 2014. (Professionals at a Director level or lower.)

132. Business Development Achievement of the Year - Financial Services Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the financial services industries since July 1, 2014.

133. Business Development Achievement of the Year - Hospitality & Leisure Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the hospitality and leisure industries since July 1, 2014.

134. Business Development Achievement of the Year - Media & Entertainment Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the media and entertainment industries since July 1, 2014.

135. Business Development Achievement of the Year - Services Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the services industries (business or consumer) since July 1, 2014.

136. Business Development Achievement of the Year - Technology Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the technology industries since July 1, 2014.

137. Business Development Achievement of the Year - Transportation Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - in any of the transportation industries since July 1, 2014.

138. Business Development Achievement of the Year - All Other Industries
Recognizing singular business development achievements - agreements, deals, implementations, and/or performance results - since July 1, 2014 in any industry not addressed by categories 132 - 137.

 

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