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Types of Categories
Sales
Customer Service & Contact Center
New Product & Service
Solution Provider
You may submit any number of entries to any of the following categories. Make sure you get an Entry Kit containing instructions on how to write and submit your entries.
SALES INDIVIDUAL CATEGORIES
The sales individual categories recognize individual sales professionals.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2009. The only exception to this is for category 11. Lifetime Achievement Award. Entries in this category may describe the nominee’s lifetime of achievement.
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the nominee.
1. Global Sales Leader of the Year
2. Worldwide VP of Sales of the Year
3. National VP of Sales of the Year
4. National Accounts Manager of the Year
5. Regional Manager of the Year
6. Sales Director of the Year
7. Sales Manager of the Year
8. Sales Education Leader of the Year
9. Sales Training Manager of the Year
10. Sales Representative of the Year
11. Lifetime Achievement Award
SALES TEAM CATEGORIES
The sales team categories recognize the members of individual teams within your overall sales department. For example, the team may service a particular customer segment or a single client, or may work in a particular sales territory.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the team’s accomplishments since July 1, 2009;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the leader of the nominated sales team.
20. Global Sales Team of the Year
21. National Sales Team of the Year
22. National Accounts Sales Team of the Year
23. Government Sales Team of the Year
24. Telesales Team of the Year
25. Online Sales Team of the Year
26. Sales Support Team of the Year
SALES ACHIEVEMENT CATEGORIES
The sales achievement categories recognize specific accomplishments in sales, whether they were achieved by an individual, a team, or a department,
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2009 in the area covered by the category;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the nominee or leader of the nominated team or department.
30. CRM Implementation & User Adoption Program of the Year
31. Hiring and Recruiting Program of the Year
32. Demand Generation Program of the Year
34. Sales Process of the Year
35. Sales Training or Coaching Program of the Year
36. Sales Compensation Program of the Year
37. Sales Incentive Program of the Year
38. Sales Meeting of the Year
SALES DEPARTMENT CATEGORIES
The sales department categories recognize everyone who works in sales in your organization, regardless of their role or location.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing your sales department’s accomplishments since July 1, 2009;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the leader of the nominated sales department.
40. Sales Department of the Year - Computer Services
41. Sales Department of the Year - Computer Software
42. Sales Department of the Year - Computer Hardware
43. Sales Department of the Year – Distribution & Transportation
44. Sales Department of the Year - Financial Services
45. Sales Department of the Year – Healthcare, Pharmaceuticals, and Related Industries (new category)
46. Sales Department of the Year - Industrial & Manufacturing
47. Sales Department of the Year – Hospitality & Tourism
48. Sales Department of the Year - Media & Entertainment
49. Sales Department of the Year – Public Services & Education
50. Sales Department of the Year - Services
51. Sales Department of the Year - Telecommunications
52. Sales Department of the Year – All Other Industries
CUSTOMER SERVICE & CONTACT CENTER INDIVIDUAL CATEGORIES
The customer service and contact center individual categories recognize individual contact center and customer service professionals.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2009. The only exception to this is for category 60. Lifetime Achievement Award. Entries in this category may describe the nominee’s lifetime of achievement.
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the nominee.
55. Front-Line Customer Service Professional of the Year
56. Young Customer Service Professional of the Year
57. Customer Service Manager of the Year
58. Customer Service Leader of the Year
59. Customer Service Contact Center Professional of the Year
60. Lifetime Achievement Award
CUSTOMER SERVICE & CONTACT CENTER TEAM CATEGORIES
The customer service team categories recognize the members of individual teams within your overall customer service department. For example, the team may service a particular customer segment or a single client, or may work in a particular call center.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the customer service team’s accomplishments since July 1, 2009;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the leader of the nominated customer service team.
65. Customer Service Team of the Year – Recovery Situation
66. Customer Service Complaints Team of the Year
67. Front-Line Customer Service Team of the Year
68. Back Office Customer Service Team of the Year
69. Contact Center of the Year (Up to 100 seats)
70. Contact Center of the Year (Over 100 seats)
71. Customer Service Management Team of the Year
72. Customer Service Training Team of the Year
CUSTOMER SERVICE & CONTACT CENTER ACHIEVEMENT CATEGORIES
The customer service achievement categories recognize specific accomplishments in customer service, whether they are achievement by an individual, a team, or a department.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2009 in the area covered by the category;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the nominee or leader of the nominated team or department.
75. e-Commerce Customer Service Award
76. Best Use of Technology in Customer Service
77. Award for Innovation in Customer Service
 CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service, a new feature this year. Online voting will open to the public worldwide in mid-January and will continue through early February. We will provide Finalists in these categories with tools to help you encourage your customers to vote for you. Winners will receive a special People's Choice Stevie Award that will be presented at the February 21, 2011 awards banquet.
The customer service department categories recognize everyone who works in customer service in your organization, regardless of their role or location.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing your customer service department’s accomplishments since July 1, 2009;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the leader of the nominated customer service department.
80. Customer Service Department of the Year – Airlines, Distribution & Transportation
81. Customer Service Department of the Year – Financial Services
82. Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries (new category)
83. Customer Service Department of the Year – IT & Telecommunications
84. Customer Service Department of the Year – Leisure & Tourism
85. Customer Service Department of the Year – Public Services & Education
86. Customer Service Department of the Year – Retail
87. Customer Service Department of the Year – All Other Industries
NEW PRODUCT & SERVICE CATEGORIES
New this year, these categories recognize new and new-version solutions for sales, contact center, and customer service operations. Any type of product or service offering may be nominated in these categories.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominated product or service that was released since July 1, 2009. Focus on features, functions, and benefits.
(b) (optional) Links to online news stories, product reviews, etc. that support your nomination. You may also include photographs of your product; and
(c) A brief biography (up to 100 words) of the leader of the nominated product or service development team.
90. Collaboration Solution – New
91. Collaboration Solution– New Version
92. Contact Center Solution – New
93. Contact Center Solution – New Version
94. IVR or Web Service Solution – New
95. IVR or Web Service Solution – New Version
96. Marketing Solution – New
97. Marketing Solution – New Version
98. Relationship Management Solution – New
99. Relationship Management Solution – New Version
100. Workforce Management Solution – New
101. Workforce Management Solution – New Version
SOLUTION PROVIDER CATEGORIES
New this year, these categories recognize the achievements of solution providers for sales, contact center, and customer service professionals.
Information required for entries in these categories include:
(a) An essay of up to 500 words describing the nominated organization's accomplishments since July 1, 2009;
(b) (optional) Links to online news stories, press releases, etc. that support your nomination; and
(c) A brief biography (up to 100 words) of the leader of the nominated organization.
105. Sales Consulting Practice of the Year
106. Sales Training Practice of the Year
107. Sales Outsourcing Provider of the Year
108. Incentive, Rewards, or Recognition Provider of the Year
109. Customer Service or Call Center Consulting Practice of the Year
110. Customer Service or Call Center Training Practice of the Year
111. Sales or Customer Service Solutions Technology Partner of the Year
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