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2012 Customer Service Awards Categories Final Judging Committee
Suhail Bin Tarraf, CEO, Tanfeeth, LLC, Dubai, United Arab Emirates
Bidhan Chaudhuri, CCO, Tanfeeth, LLC, Dubai, United Arab Emirates
Jean-Marc Codsi, VP Global Customer Experience Europe, eBay Inc, London, United Kingdom
Francesco Comi, Operations Director, Nectar Italia, Milan, Italy
Joanna MacLeod, VP/GM EMEA Service Delivery, American Express Global Business Travel, London, United Kingdom
Guillermo Montano, President, Transactel, powered by TELUS, Guatemala City, Guatemala
Wim Torfs, Partner, McKinsey and Company International, Dubai, United Arab Emirates
Scott Weeth, VP, Account Management & Business Solutions, Transactel, powered by TELUS, Guatemala City, Guatemala
Gerard Whelan, Managing Director, Nectar Italia, Milan, Italy
Gwn Wight, Director Client Service, ServiceSource Europe Limited, Sandyford, Dublin, Ireland
Committee Chair:
 Alain Meric
Senior Vice President, Customer Experience Management
Etisalat, Dubai, United Arab Emirates
Alain started his career in the hospitality industry at the Intercontinental Carlton in Cannes, France. He then moved to Disneyland Paris, where he developed a passion for outstanding customer experience and branded service differentiation. Alain later moved to the UK, where he helped companies such as T-Mobile and Virgin Mobile set up customer service centers in South Africa, India, and the Philippines. He later served as Executive Director of Member Services for AOL.
After completing a master’s degree in Business Administration at the University of Chicago Booth School of Business, Alain accepted the challenge to lead a customer-centric transformation of Etisalat, the main telecommunications services operator in the UAE.
Alain is based in Dubai and indulges his strong sense of adventure by spending most of his spare time either sailing or in the desert.
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