Company: High Performance Technologies, Inc.
Company Description: High Performance Technologies, Inc. focuses on the technology challenges of the federal government. We seek out the most challenging opportunities in a variety of disciplines ranging from systems engineering to secure software development to advanced program management to computational science.
Nomination Category: Individual Categories
Nomination Sub Category: Best Executive – Service Businesses – up to 2,500 Employees
Nomination Title: Maggie Bauer, Group Vice President for Enterprise Technologies
Describe for the judges the activities and accomplishments of the nominated executive during the eligibility period (up to 500 words):
Shortly after joining HPTi in July 2010, Maggie established three guiding leadership principles for her Division: Delighting Our Customers, Growing Our Business, and Mentoring Our Staff. With clients that include the Department of Veterans Affairs (VA), the Food and Drug Administration, and the U.S. Treasury, her efforts and those of her team benefit every American. Maggie keeps the end user in mind as she grows her business and inspires her team of technology experts to deliver some of the most meaningful technology services in the country.
Delighting Her Customers:
Maggie manages the Enterprise Technologies Division (ETD) at HPTi. Among her projects is the Veterans Relationship Management (VRM). Under Maggie’s guidance, HPTi has helped the VA improve the way in which America’s 23 million living Veterans interact with their benefits. Another of her teams ensures that electronic payments from the U.S. Treasury reach their intended recipients (e.g., Social Security and tax refund payees). The secure system processes over 1 billion transactions annually, with a value of $1.6 trillion. Maggie makes sure her teams see beyond the technology challenges to the people counting on these vital services.
Growing Her Business:
HPTi’s clients notice Maggie’s investment in their mission—leading to new and expanded contracts. VRM has led to additional funding from the VA, expanding HPTi’s healthcare business. Since the beginning of VRM in 2010, HPTi has added a third of its workforce in support of the contract. Additionally, VRM represents over $126 million in revenue for HPTi. Maggie has grown ETD to generate nearly 50% of HPTi’s revenue. During her tenure, ETD’s year-over-year business grew at an impressive 40%. Maggie’s continued success has also grown her division to serve new clients like the Centers for Disease Control and the Military Health Service. By identifying, strategically pursuing, and winning work with new clients, Maggie has expanded HPTi’s support of vital American missions and grown her business. Thanks to Maggie, ETG is HPTi’s most profitable operating group.
Mentoring Her Staff:
As Maggie continues to increase HPTi’s client base, she instills understanding and pride in her staff. She feels that if her staff understands the importance of the contract’s mission, (e.g., Veterans and returning soldiers receiving top-notch medical treatment), her team will go the extra mile to meet the client’s needs. Under her leadership, ETD customer satisfaction scores increased dramatically with an impressive overall score of 97%, with one of the three accounts in her Division scoring 100% among all surveyed customers.
Maggie also established a quarterly off-site meeting for her leadership team to discuss clients, business growth, and staff mentoring. She meets on a monthly basis with all leaders in her Division – approximately 30 staff members – to collaborate and share success stories among the leadership team. A significant number of ETD staff members were promoted to Leadership positions, and one of her direct reports received the annual Summit Award, HPTi’s highest and most prestigious excellence award.
Maggie Bauer’s commitment to her clients and people has not only grown HPTi, it has benefited our nation.
List the URLs (web addresses) of any online news stories, press releases, or other documents that you would like the judges to see that support your entry. IMPORTANT: List each URL on a separate line, begin each URL with http://, and enclose each URL in square brackets. For example, [http://www.yourcompany.com/pressrelease.html]:
Veterans Relationship Management (VRM) contract award.
Maggie Bauer brings her expertise to HPTi.
Maggie Bauer helped HPTi become one of the companies that is a part of the VA's
IT modernization program.
Maggie Bauer contributed to large contract wins and revenue growth in 2010 since
Provide a brief biography of the nominated executive (up to 100 words):
Ms. Bauer is HPTi's group vice president for enterprise technologies. She is responsible for the overall general management and development of the firm's enterprise technologies group. Ms. Bauer has worked on important national programs in the healthcare market. With 22 years' experience in a variety of federal markets including healthcare and civilian agency IT. She holds certifications in project management from the Project Management Institute and is ITIL certified. Ms. Bauer earned her B.A. from Long Island University and holds a master's degree in organizational development from the Johns Hopkins University.