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2013 Customer Service & Contact Center Team Categories Final Judges
 Chair:
Jenifer Page, Senior Vice President of Operations, Paylocity, Arlington Heights, IL, USA
A Paylocity staff member since 1998, Jenifer Page was amongst the first employees hired. In her tenure, Jenifer has overseen the successful expansion of Paylocity’s operations department from a mere handful of employees in 1998 to hundreds of employees today.
Passionate about exceptional customer service, Jenifer is responsible for the 97% controllable client-retention rate Paylocity has maintained during her tenure. She has implemented rigorous standards and comprehensive employee training programs to help ensure Paylocity continues to provide industry-leading service.
Jen is a certified Net Promoter trainer and is responsible for driving Paylocity's client loyalty initiatives with the goal of making every client a raving fan. Jen understands company culture, and making Paylocity a great place to work is paramount to the company’s success. Creating a good working environment equals happy employees, which equals high employee retention. Jen has created programs at Paylocity that have directly led to the company being named one of the best places to work in Illinois year after year.
Committee:
Heather Arthur, Director, Business Service Delivery and Assurance, Rogers Communications Inc., Brampton, Ontario, Canada
Lucia Caron, Director, Customer Operations, Vovici, Herndon, VA, USA
Leanne Cochrane, Program Manager, Self Service (Online Support), Research In Motion, Waterloo, Ontario, Canada
Richard Feinberg, Professor, Department of Consumer Sciences and Retailing, Purdue University, West Lafayette, IN, USA
Michael Haddow, Vice President of Customer Care, QBE First, Morrisville, NC, USA
Dave Morse, VP of Customer Services, Location Based Technologies, Irvine, CA, USA
Rosario Nakama, Customer Service Manager, DHL Express Peru, Lima, Peru
Jason Santos Inácio, Infrastructure and Operations Director, Portugal Telecom, Lisbon, Portugal
Chris Zoloth, Director, Global Customer Care, IHG, Salt Lake City, UT, USA
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