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2013 Customer Service & Contact Center Individual & Achievement Categories Final Judges
 Chair:
Angela Blevins, VP Customer Care, Bluegreen Corporation, Indianapolis, IN, USA
Angela Blevins' career with Bluegreen Corporation began in 2003 when she was tasked with leading the transition and migration of the reservation center from an outsourcer to internal operations. In 2005, Angela’s role was expanded to Vice President of Customer Care for the Indianapolis and Boca Raton, Florida operations. In February 2012, Angela was the winner of the Gold Steve Award for Customer Service Leader of the year. In August 2012, the Club Services Team won the Gold Stevie for Customer Service Team of the Year in The International Business Awards. The Indianapolis Call Center was voted 2012 Best Call Center in the Timeshare Industry—under 200 people by the American Resort Development Association (ARDA), and the Indianapolis Service Center was named runner-up in the Best Contact Center-Learning Development and Recognition category at the 12th Annual Call Center Week for IQPC.
Angela has served as a judge for the Call Center Excellence Awards in Las Vegas in 2011 and 2012, and Building Indiana Magazine listed her in the 2010 and 2011 “Who’s Who in Indiana for Consumer Products and Service.”
Committee:
Guy Benham, Head of Operational Insight & Analytics, British Gas, Southampton, Hampshire, United Kingdom
Steve Butler, Vice President, TARP Worldwide, Inc., Arlington, VA, USA
Candice Cangialosi, Client Relationship Director, CallMiner, Inc., Fort Myers, FL, USA
Marzza Chavira, Sr. Mgr. Customer Relations, Redcats USA, El Paso, TX, USA
Kasey Clements, Regional Director, Starwood Vacation Ownership, Orlando, FL, USA
Andrew Curtis, Manager, Product Specialist, iCIMS, Hazlet, NJ, USA
Pamela Drenner, General Manager, Design & Construction, Airport Affairs, Delta Air Lines, Decatur, GA, USA
Basil Dsouza, AVP, Customer Experience Management, Cactus Communications Pvt Ltd, Mumbai, India
Margaret Eardley, Chief Operating Office, Pinnacle Recovery, Inc./Axis Financial Services, Inc., Carlsbad, CA, USA
Anita Ellis, Director of Sales, Calderon Textiles, Plainsfield, IN, USA
Kristyn Emenecker, VP, Marketing, inContact, Salt Lake City, UT, USA
James Eystad, General Manager, WalMart, Greencastle, IN, USA
Jimmy Griffith, Director, Solution Center Operations, Assurant Solutions, Fort Worth, TX, USA
Cynthia Grimm, Vice President, TARP Worldwide, Inc., Zionsville, IN, USA
Esther Grisham, Director, Business Development, RCI, Carmel, IN, USA
Jose Hernandez, President, Guest Services of America, Spring Valley, CA, USA
Vicki Herrell, Executive Director, Soc of Workforce Planning Professionals, Nashville, TN, USA
Cindy Hunt, Director, Customer Care, RCI, Carmel, IN, USA
Chad Kestner, Director, Client Sales & Service, RCI Indianapolis, Member Services, Carmel, IN, USA
Jim LeMere, Director Customer Contact Center, Great Wolf Resorts, Madison, WI, USA
Amy Lipka, Director, Business Development, RCI Indianapolis, Member Services, Carmel, IN, USA
John Lovell, President, Vacation.com, LLC, Alexandria, VA, USA
Stephen McGillivray, Chief Marketing Officer, Travel Leaders Group, Alexandria, VA, USA
David McInnis, VP Customer Relations, Redcats USA, El Paso, TX, USA
Dana Myers, President, Quanta Portfolio Services, LLC, Mission Viejo, CA, USA
James Nagle, VP, Card Services, Kohl's Department Stores, Menomonee Falls, WI, USA
Michele Nylander, Client Relationship Director, CallMiner, Inc., Fort Myers, FL, USA
Mark O'Toole, Managing Director, Public Relations & Content Marketing, HB Agency, Newton, MA, USA
Jacque Plair-Rushin, Director, Americas Deployment & Corporate Services, IHG, Atlanta, GA, USA
Tim Rauschenbach, CEO, Salem International University/Level 5 LLC, Fishers, IN, USA
Steve Riddell, Director, Blinds.com, Houston, TX, USA
Peter Rifkind, Director of Client Services, UltraLinq Healthcare Solutions, Inc, New York, NY, USA
Robert Seneca, Director, Global Learning & Talent Development, Estee Lauder Companies, Melville, NY, USA
Manfred Stockmann, President, Call Center Verband Deutschland e. V., Berlin, Germany
Marsha Stone, Senior Director, Finance, Indianapolis Airport Authority, Indianapolis, IN, USA
Lori Sullivan, Sr. Director of Operations, Phoenix Brands, Indianapolis, IN, USA
Amy Weaver, Regional Director, Airport Affairs, SouthWest Airlines, Atlanta, GA, USA
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