Categories

Sales / Customer Service

You may submit any number of entries to any of the following categories.  Make sure you get an Entry Kit containing instructions on how to write and submit your entries.

SALES INDIVIDUAL CATEGORIES
The sales individual categories recognize individual sales professionals.
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the nominee.

SALES TEAM CATEGORIES
The sales team categories recognize the members of individual teams within your overall sales department.  For example, the team may service a particular customer segment or a single client, or may work in a particular sales territory. 
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the team’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the leader of the nominated sales team.

20. Global Sales Team of the Year
21. National Sales Team of the Year
22. National Accounts Sales Team of the Year
23. Government Sales Team of the Year
24. Telesales Team of the Year
25. Online Sales Team of the Year
26. Sales Support Team of the Year
27. Outsourcing Sales Team of the Year
28. Manufacturer's Rep Team of the Year

SALES ACHIEVEMENT CATEGORIES
The sales achievement categories recognize specific  accomplishments in sales, whether they were achieved by an individual, a team, or a department, 
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2008 in the area covered by the category; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the nominee or leader of the nominated team or department.

30. CRM Implementation & User Adoption Program of the Year
31. Hiring and Recruiting Program of the Year
32. Demand Generation Program of the Year
33. Sales Lead Management System of the Year
34. Sales Process of the Year
35. Sales Training or Coaching Program of the Year
36. Sales Compensation Program of the Year
37. Sales Incentive Program of the Year
38. Sales Meeting of the Year

SALES DEPARTMENT CATEGORIES
The sales department categories recognize everyone who works in sales in your organization, regardless of their role or location.  Information required for entries in these categories include: (1) An essay of up to 500 words describing your sales department’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the leader of the nominated sales department.

40. Sales Department of the Year - Computer Services
41. Sales Department of the Year - Computer Software
42. Sales Department of the Year - Computer Hardware
43. Sales Department of the Year – Distribution & Transportation
44. Sales Department of the Year - Financial Services
45. Sales Department of the Year - Industrial & Manufacturing
46. Sales Department of the Year – Hospitality & Tourism
47. Sales Department of the Year  - Media & Entertainment
48. Sales Department of the Year – Public Services & Education
49. Sales Department of the Year - Services
50. Sales Department of the Year - Telecommunications
51. Sales Department of the Year – All Other Industries

CUSTOMER SERVICE & CALL CENTER INDIVIDUAL CATEGORIES
The customer service & call center individual categories recognize individual customer service and call center professionals.
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the nominee.

55. Front-Line Customer Service Professional of the Year
56. Young Customer Service Professional of the Year
57. Customer Service Newcomer of the Year
58. Customer Service Manager of the Year
59. Customer Service Leader of the Year
60. Customer Service Contact Center Professional of the Year
61. Customer Service Award for Field Service Management
62. Lifetime Achievement Award

 CUSTOMER SERVICE & CALL CENTER TEAM CATEGORIES
The customer service & call center team categories recognize the members of individual teams within your overall customer service department or call center.  For example, the team may service a particular customer segment or a single client, or may work in a particular contact center. 
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the customer service team’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the leader of the nominated customer service team.

65. Customer Service Team of the Year – Recovery Situation
66. Customer Service Complaints Team of the Year
67. Front-Line Customer Service Team of the Year
68. Back Office Customer Service Team of the Year
69. Contact Center of the Year (Up to 100 seats)
70. Contact Center of the Year (Over 100 seats)
71. Customer Service Management Team of the Year
72. Customer Service Training Team of the Year

CUSTOMER SERVICE & CALL CENTER ACHIEVEMENT CATEGORIES
The customer service & call center achievement categories recognize specific accomplishments in customer service, whether they are achievement by an individual, a team, or a department, 
Information required for entries in these categories include:
(1) An essay of up to 500 words describing the nominee’s accomplishments since July 1, 2008 in the area covered by the category; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the nominee or leader of the nominated team or department.

75. e-Commerce Customer Service Award
76. Best Use of Technology in Customer Service
77. Award for Innovation in Customer Service
78. Customer Service Award for Field Service Management

CUSTOMER SERVICE DEPARTMENT CATEGORIES
In addition to the possibility of receiving a peer-reviewed honor in these categories, all nominated customer service departments that are chosen as Finalists also will be included in voting for the People's Choice Stevie Awards for Favorite Customer Service, a new feature this year.  Online voting will open to the public worldwide in mid-January and will continue through early February.  We will provide Finalists in these categories with tools to help you encourage your customers to vote for you.  Winners will receive a special People's Choice Stevie Award that will be presented at the February '10 awards banquet.

The customer service department categories recognize everyone who works in customer service in your organization, regardless of their role or location.  Information required for entries in these categories include:
(1) An essay of up to 500 words describing your customer service department’s accomplishments since July 1, 2008; (2) (optional) Links to online news stories, press releases, etc. that support your nomination; and (3) a brief biography (up to 100 words) of the leader of the nominated customer service department.

80. Customer Service Department of the Year – Airlines, Distribution & Transportation
81. Customer Service Department of the Year – Financial Services
82. Customer Service Department of the Year – IT & Telecommunications
83. Customer Service Department of the Year – Leisure & Tourism
84. Customer Service Department of the Year – Public Services & Education
84. Customer Service Department of the Year – Retail
86. Customer Service Department of the Year – All Other Industries