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January 12 2012 Stevie(r) Awards Homepage Back Issues Email the Editors
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IN THIS ISSUE
How an Innovation Awards Winner Is Helping to Put People Back to Work
  1 Week Left to Enter the Stevie Awards for Sales & Customer Service
  Ways to Make Your Mark in Customer Service, From Cameron Hurst of Assurant
  IN BRIEF: Take the Stevie Awards Poll; New Stevie Awards Site Search; Stevies Representative in South Africa; Volunteer to Judge the Stevie Awards for Sales & Customer Service
  Upcoming Stevie Awards Calendar
How an Innovation Awards Winner Is Helping to Put People Back to Work

  

RiseSmart, Inc., in San Jose, California won a Stevie Award for Most Innovative Company of the Year in The 2011 American Business Awards, the leading business awards program in the U.S.A.. (Entries to The 2012 American Business Awards are now being accepted. Get your entry kit.)  See how RiseSmart stands out from the competition.

Sanjay SatheWhat are outplacement services and why do they matter?
Outplacement services are a series of services offered to employees by employers when employment setbacks occur. Traditionally, outplacement services have been inherently low-tech, simply assisting companies with downsizing events and providing office space, grief counseling, and on-site group seminars to laid-off workers.  As the U.S. unemployment rate rose between 2008 and 2010, the inefficiencies of traditional outplacement services became apparent.

In a 2009 front-page story, “Outplacement Firms Struggle to Do Job,” The Wall Street Journal reported that traditional outplacement support packages “offer little value” to workers and leave many feeling dissatisfied.  With home computer access now so common, workers have little interest in setting up shop in an outplacement provider’s office space to conduct their job search.

RiseSmart has brought a new approach to the $3 billion industry by revolutionizing outplacement services through a combination of traditional services and use of technology. Through these new strategies, RiseSmart can aggressively focus on helping employees get what they need most: a new job.

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1 Week Left to Enter the Stevie Awards for Sales & Customer Service

  

SASCS11 winnerThe final day for submitting entries to the 2012 Stevie® Awards for Sales & Customer Service is Wednesday, January 18. Showcase your organization's sales excellence and customer service excellence by submitting your entries today. These are the world's top honors for call center, customer service, and sales professionals.

All organizations and individuals worldwide are invited to submit entries. There are dozens of opportunities to win for organizations private and public, small and large, and non-profit and for profit. The 2012 competition will recognize achievements since July 1, 2010.

How the submission process works:

  1. Get the entry kit here.

  2. Review all of our sales awards and customer service awards categories. We have more than 90 categories honoring sales excellence and customer service excellence for individuals, teams, and departments, plus categories for products, service, and solution providers.

  3. Select the categories you wish to apply for, write your submissions according to the instructions, and submit your entries through the web site at www.stevieawards.com/sales.
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Ways to Make Your Mark in Customer Service, From Cameron Hurst of Assurant

  

Cameron Hurst, Vice President of Targeted Solutions at Assurant, is Chair of the final judging committee of the Customer Service & Call Center Achievement categories for the 2012 Stevie Awards for Sales & Customer Service. (The final entry deadline is January 18; get your entry kit here and submit your entries before next Thursday.)

We asked Cameron for some advice on how to improve customer service.

What are your top 3 tips on how to make your mark in Customer Service?

1. Be Innovative!
Come up with a game-changing way to deliver stellar service to your customer that differentiates you from the competition. All too often, customers have to repeat themselves, from the interactive voice response (IVR) to the agent. That negatively impacts customer satisfaction.

2. Don’t chase offshore cost savings
Offshore has its place, but a good customer experience is often about the customer service representative (CSR) resonating with the caller. I have moved many jobs offshore for previous employers, but at times when you need to create affinity on calls, you have to find elements in the CSRs’ and the customers’ backgrounds that drive commonality. And often those elements are shared demographics or cultural backgrounds. Superior customer service can be achieved onshore or offshore, but it’s important to think about the context.

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IN BRIEF: Take the Stevie Awards Poll; New Stevie Awards Site Search; Stevies Representative in South Africa; Volunteer to Judge the Stevie Awards for Sales & Customer Service

To help celebrate the 10th anniversary of the Stevie Awards we've launched a monthly poll series. This month's questions is "What's the Top Business Story of the Past 10 Years?" Vote for your selection now on our Facebook page...

The search engine on the four Stevie Awards program web sites is now powered by Google. Now when you search on any of our sites you'll receive fresh, consolidated results from all four sites. Give it a try ...

Congratulations to Johanna McDowell, Stevie Awards representative in South Africa, on her assumption of the presidency of the International Public Relations Association. Johanna is Chief Executive of HMC Seswa Corporate Communications. The Stevie Awards have representatives in a number of countries to answers your questions about our awards programs. See the list of representatives here ...

Volunteer to be a preliminary-round judge in the Stevie Awards for Sales & Customer Service . Online judging continues through January 22. You'll learn about how customer service, call center, and sales professionals worldwide are achieving success, and you'll receive a certificate of appreciation suitable for framing.

Upcoming Stevie Awards Calendar

January 18: Last day for late entries to the 6th annual Stevie Awards for Sales & Customer Service

January 25: Finalists announced in 6th annual Stevie Awards for Sales & Customer Service

January: Entries open for 2012 International Business Awards

February 27: Awards banquet for 6th annual Stevie Awards for Sales & Customer Service, Caesars Palace, Las Vegas, USA

March 28 : Entry deadline for 2012 American Business Awards.

June 13-15: America Means Business. Celebration of entrepreneurship, featuring educational, networking, and social events throughout New York City, presented by the Stevie® Awards.