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2012 Support Awards Final Judging Committee
David Armstrong, Director, Willis Group, England United Kingdom
Bill Bates, Managing Director, Bates Consultancy, London, United Kingdom
Howard Boville, Managing Director, Global Financial Services, BT, London, United Kingdom
Mike Carlin, CEO, Map Group, Cleveland, United Kingdom
Colin Chapman, Partner, CC&A Consulting LLP, London, United Kingdom
Steve Cheshire, Asst Director, TYS Managed Services, London, United Kingdom
Ross Collins, Director, James Ross Consulting, London, United Kingdom
Eaton Fallows, Program Director , British Telecom, Manchester, United Kingdom
Graeme Fenwick, Head of Customer Services, SKY, Newcastle, United Kingdom
Karen Ingham, Director of Quality, Service, Virgin Media, London, United Kingdom
Vicky Jewell, Corporate Communications, Everything Everywhere, London, United Kingdom
Joe Kay, Senior Business Transformation Consultant, London, United Kingdom
Phil Lander, Director, Research In Motion, Slough, United Kingdom
Liam Monaghan, Managing Director, Luxury Country Cottages, Geneva, Switzerland
Tessa Troubridge, Managing Director, Service Desk Institute, London, United Kingdom
Committee Chair:
 Ian Semple
Head of Customer Experience
Everything Everywhere, London, United Kingdom
Ian Semple is Head of Customer Experience for Everything Everywhere, the UK’s largest telecommunications provider, which runs two of Britain’s best-known brands: Orange and T-Mobile.
Ian has been with Everything Everywhere for five years. In 2008 he joined Orange UK to manage Business Customer Services, and moved up in 2009 to head the Device and Network areas in Service Design, where he was responsible for a revolutionary new smartphone support model that has since been extended to the T-Mobile brand to international recognition. In his current role as Head of Customer Experience, Ian focuses on ensuring that processes, systems, and knowledge are functionally and operationally of the highest quality so that his sales and service teams can provide the best possible customer support.
Prior to Everything Everywhere Ian held a variety of operational and change management roles at Virgin Media, NTL, and Cable and Wireless.
Ian is based in the northeast of England.
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