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 Company: Epicor Software Corporation, Irvine, CA USA
Company Description: Epicor is a global leader delivering enterprise software solutions to the manufacturing, distribution, retail, hospitality and services industries. Epicor provides software, services and support to more than 20,000 customers worldwide with a single point of accountability that promotes rapid ROI and low TCO, whether operating business on a local, regional or global scale.
Nomination Category: Company/Organization Categories / Business Awards Categories
Nomination Sub Category: Multinational Company of the Year in North America
Nomination Title: Epicor, Multinational Company of the Year in North America
Tell the story about what this nominated company achieved (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:
Founded in 1984, Epicor Software is a technology innovator and global leader
delivering enterprise software solutions to the manufacturing, distribution,
retail, hospitality and services industries. Epicor provides a comprehensive
range of software, services and support to more than 20,000 customers worldwide
with a single point of accountability that promotes rapid return on investment
(ROI) and low total cost of ownership (TCO), whether operating business on a
local, regional or global scale.
Epicor has become the 8th largest global enterprise resource planning (ERP)
provider, growing faster than any other vendor in the space according to
industry analyst reports. Epicor continues to grow in size and geographic
presence, and the company’s global infrastructure incorporates support centers
located at every major operating region – The Americas, EMEA (Europe, Middle
East and Africa) and Asia Pacific. Through these regional support centers,
Epicor is able to provide support in more than twenty languages including
English, German, Russian, Spanish, Chinese and more.
As a Microsoft Gold Certified Partner and winner of the 2009 Microsoft Global
ISV Partner of the Year award, Epicor continues to be on the forefront in the
development of Web services-based enterprise applications, establishing its
technology leadership and innovation with many .NET Web services “firsts,”
including delivering the first truly full-Web services solutions for CRM
(September 2002), Enterprise Service Automation (June 2003); and manufacturing
(January 2005).
Epicor has a long, successful history of innovation and leading-edge technology
adoption. When a company invests in an Epicor enterprise solution, it invests
in a proven, flexible, scalable and highly progressive technology platform that
allows companies to extend beyond the traditional “four walls” of their
enterprise, and further integrate their operations with those of their
customers, suppliers and partners. Furthermore, Epicor has carved out its
reputation as a company that delivers tier 1 solutions at a lower TCO. As such,
Epicor is robust enough for a Global 1000 corporation, but also practical for
the standalone enterprise.
Epicor continues to win deals over its competitors with a clear strategy,
innovative solutions, as well as trained and skilled sales, services and
support teams. In a very tough year, Epicor enjoyed customer retention rates
over 94%, well above the 85% industry average, proving Epicor customers are
happy and successful. Additionally, Epicor added more than 450 new name
customers in 2009 and won back another 545 customers onto maintenance contracts
in 2009.
Building on its legacy of innovation, Epicor 9, launched in December 2008,
marks a technological breakthrough in enterprise software that is gaining
exceptional recognition and leadership in the marketplace. Following more than
five years of product development and conceptualization, Epicor became the
first software vendor to provide a fully-converged ERP solution built on True
SOA™. Customer adoption of Epicor’s breakthrough solution continues to be a
huge success for the company, with shipments to more than 1,000 customers and
partners worldwide, approximately 120 customers running their businesses on
Epicor’s next-generation ERP solution and over 35,000 user seats shipped
worldwide. Epicor’s recognition as the “the most visionary” and “the broadest
midmarket-specific solution currently on the market” by the Gartner Group in
their July 2009 Midmarket ERP Magic Quadrant report has served notice that
Epicor is truly an innovator.
This year, Epicor announced its on-demand cloud computing solution – Epicor
Express. Based on more than twenty-five years experience and expertise in
serving the needs of small to midsize businesses, Epicor Express offers a
modern, comprehensive end-to-end solution for job shops and smaller
manufacturers provided through the Software as a Service (SaaS) model. For
Epicor, this is just the next step in the company’s strategy to deliver its
next-generation service-based business solutions to a wider audience.
List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, [http://www.youraddress.com]:
1. Epicor Ships ERP Update 'for the Recovery'
PC World, By Chris Kanaracus, IDG News Service – March 31, 2010
http://www.pcworld.com/businesscenter/article/193073/epicor_ships_erp_update_for_the_recovery.html
2. Epicor Announces Major New Release of Its Next-Generation Enterprise
Resource Planning Suite
News Release – March 31, 2010
http://www.epicor.com/MRCPR/Epicor_Announces_Major_New_ERP_Release_9.05.pdf
3. Epicor Next-Generation ERP Achieving Global Success with Over 30,000 User
Seats Shipped Worldwide
News Release – November 10, 2009 http://www.epicor.com/MRCPR/Epicor%209%20Momentum%20Announcement.pdf
4. Event Report: Epicor Perspectives 2009 - Continued Transformation Towards
Next Gen Apps
A Software Insider's Point of View, By Ray Wang – November 10, 2009
http://blog.softwareinsider.org/2009/11/10/event-report-epicor-perspectives-2009-contiued-transformation-towards-next-gen-apps/
5. Epicor 9: Delivering What Oracle and Others Are Yet to Achieve? – Part 1
TEC Blog, By P.J. Jakovljevic – July 22, 2009
http://blog.technologyevaluation.com/blog/2009/07/22/epicor-9-delivering-what-oracle-and-others-are-yet-to-achieve-–-part-1/
6. Epicor Honored as 2009 Microsoft® Partner of the Year for Global ISV Line of
Business
News Release – June 24, 2009: http://www.epicor.com/MRCPR/Epicor%20Wins%20Global%20ISV%20of%20the%20Year%20Award.pdf
7. Epicor Announces General Availability of Epicor 9
News Release – December 10, 2008 http://www.epicor.com/MRCPR/Epicor%209%20Now%20Available.pdf
8. Targeting "Business without Barriers" with Epicor 9 Release
SDCE – October 28, 2008
http://www.sdcexec.com/web/online/IntegrationERP-News/Targeting--Business-without-Barriers--with-Epicor-9-Release/35$10788
9. BPM, SOA take coding out of .NET-based ERP customization
SearchSOA.com – October 21, 2008
http://searchsoa.techtarget.com/news/article/0,289142,sid26_gci1335511,00.html
10. Epicor Unveils Next-Generation ERP
CIO Magazine – October 20, 2008
http://www.cio.com/article/455571/Epicor_Unveils_next_Generation_ERP
11. Epicor 9: The Accomplishment That Eluded Microsoft and Oracle
AMR Research – September 8, 2008
http://blogs.amrresearch.com/enterprisesoftware/2008/09/epicor-9-the-accomplishment-that-eluded-microsoft-and-oracle.html
Provide a brief (up to 100 words) biography about the leader of this nominated company:
L. George Klaus, chairman, president and chief executive officer of Epicor
Software Corporation joined Epicor in 1996. Since then, Epicor has grown to
serve over 20,000 customers in more than 150 countries, providing solutions in
over 30 languages. Klaus oversees all company operations, working closely with
Epicor’s executive staff to implement company strategy and vision.
Drawing from his more than 30 years of experience in the high technology
industry, Klaus lead Epicor to become the 8th largest global enterprise
resource planning (ERP) provider, has grown Epicor’s revenue base from
approximately $30 million to nearly half a billion dollars, and has driven
significant profitability throughout the business.
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