Includes all customer service functions.
The information requirements for entries in these categories are
a. An essay of up to 525 words describing the nominee's accomplishments since 1 January 2012
b. A biography of the nominee or the leader of the nominated department or team of up to 125 words
c. Optional (but highly recommended), a collection of supporting files and web addresses that you may upload to our server to support your entry and provide more background information to the judges
E01. Customer Service Department of the Year
E02. Customer Service Team of the Year
E03. Customer Service Executive of the Year