Company: Oracle Corporation

Company Description: Almost thirty years ago Larry Ellison saw an opportunity other companies missed when he came across a description of a working prototype for a relational database and discovered that no company had committed to commercializing the technology. Oracle is the worlds leading supplier of software for information management, and the worlds second largest independent software company.

Nomination Category: Team Awards Categories

Nomination Sub Category: Best Customer Service Team

Nomination Title: Oracle Corporation Torino Winter Olympics Customer Service Team

   1. Tell the story about what this nominated team achieved in the past year (up to 500 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

"Dear Friends, I want to thank you for all the great work done to support our Olympic games. I lived with you every day of this fantastic event and I want to remark your professionalism and passion giving us a complete and exhaustive support on our Oracle Platform. Thanks also to the Oracle Remote Support Service that during these days coordinated all our escalation giving us immediate and proper answers. You permitted to achieve this great result !!!!"

Sincerely, Romualdo Delmirani (Technical Services Manager)

Torino Organising Committee XXth Olympic Winter Games

The Torino 2006 XXth Olympic Winter Games presented all suppliers servicing the games with a great level of responsibility and ability to go the extra mile when needed. Oracle and its partners, recognizing the criticality of the moment and was dedicated to helping all the organizations with Oracle systems, to succeed in their efforts to make the Games the best ever. Rising to the changes that these world-class games needed.

The Torino 2006 Winter Olympic & ParaOlympic Games Programme started as an initiative from Oracle Support Services EMEA. Building on the success and learning's from other Games. A cross-functional team was formed with full senior management backing and sponsorship - comprising proactive and reactive activities at all levels, Local, Regional and Global. The team was made up of various internal teams from Development, OnDemand, Consulting and Support working closely with Customers & Partners. The main objective of this team has been simply to ensure that any customers facing issues with Oracle products and technology had them resolved as soon as possible.

Oracle serviced a number of key Organizations:

� TOROC: Torino Organising Committee XXth Olympic Winter Games

� Olympic IOC: International Committee

� GTT: Gruppo Torinese Trasporti (local transport company).

Worked closely with the following Partners:

� AtosOrigin

� IBM

� HP

� Maior

� SUN

Exclusive Oracle xLobs Organization/Framework defined to service the Event:

� SWAT Management Team (Board EMEA Directors)

� Task Force (Operation Team & Local/EMEA Management/Organizations).

� Infrastructures/Applications/Procedures:

  o Olympic Operations Portal (managing/sharing all Customers/Operations main

information, technical data, daily reporting).

  o Custom Management System (synchronizing Local/EMEA/Global Operations)

  o Specific proactive processes:

    � Technical Manager/Engineers

    � QMON alert emails to competency Managers and Engineers

    � PopUp Alerts for Engineers.

  o Daily  �Operation Team & each Oracle Team by Customer site� call-conference

  o Daily  �Operation Team & SWAT Management Team� call-conference

  o Onsite training for Customers.

  o Partners were able to raise service requests on behalf of customers

"Dear Mr. Tangari,

I'm very glad to confirm you, also on behalf of my colleagues, our full satisfaction about the assistance received during Olympic Games form Oracle, your specialists and particularly by Ms Tranchina."

Kindly regards, Riccardo Fresia

Gruppo Torinese Trasporti  -  IT & TLC Department

The team faced a number of obstacles and challenges in servicing the customers of the event, which were overcome by the plans and actions the team put in place:

� Coordinating all the different internal organisations and Lines of Business;

� Ensuring all customers were monitored and the priorities set according, was vital to successful implementation;

� Having in place alerts to ensure that the Global Organisations were quickly engaged to resolve any issues;

� Having an on-site task-force to coordinate any crisis manage situations;

� Having in place a local 24x7 escalation team and path for customers;

� Constant notification and programme status and development to the line management;

� Daily customer status conference calls during the actual Olympics to communicate the status of all nominated customers.

The SwatManagementTeam, Operation Team and Global/EMEA/Local Organizations

worked extremely hard and often during unsocial hours to achieve their goal.  They also received great praise from our customers after the success was realised and the Games were considered an international triumph.   The learning�s and successes of these games will be taken forward into the next games in Beijing 2008.

"Mathias, OSIS, during the Winter Olympic Games woks in Torino works with significant user satisfaction. No breakdown or bad performances problems were detected. This was possible particularly with oracle mobilization within the action plan set up for this purpose. I would like to thank you as well as the various Oracle people who have participate to these operations."

Bests regard Mohamed

IOC - Technology department International Olympic Committee

   2. List hyperlinks to any online news stories, press releases, or other documents that support the claims made in the section above. IMPORTANT: Begin each link with http://, and enclose each link in square brackets; for example, http://www.youraddress.com:

http://www.oracle.com

http://www.oracle.com/services/index.html

http://www.oracle.com/support/index.html

http://www.oracle.com/products/index.html

http://www.oracle.com/corporate/story.html

http://www.oracle.com/corporate/pressroom/index.html

http://www.oracle.com/corporate/awards.html

http://www.oracle.com/support/seminars.html

http://www.cdvweb.it/01NET/HP/0,1254,2_ART_68347,00.html

http://www.cwi.it/showPage.php?template=articoli&id=14448&masterPage=articoli.htm

   3. Provide a brief (up to 100 words) biography about the leader(s) of this nominated team:

Jean Reiczyk is Senior Vice President of Oracle Support Services EMEA, reporting to Juergen Rottler, Executive Vice President Oracle On Demand and Oracle Support.

Prior to joining Oracle in 2001, Mr Reiczyk had over 25 years experience in the Telecommunications and Information industry, including serving as president of Managed Storage International Inc, senior vice president of Global One, a vice president at AT&T, and CIO of Digital Equipment.

SWAT Management Team:

Panteley Davidov (EMEA VP, Critical Accounts & Escalation Management)

Thanh Tuan Dinh  (South EMEA, DA)

Denis Jaume      (EMEA Senior Director, Systems Technologies Product Support)

Giulio Giorgi    (EMEA Director, Critical Account Apps Team)

Enrico Liverani  (EMEA Southern, Customers Services Senior Director)

Enrique Pena     (EMEA, OnDemand Monitoring Competence Manager)

Mathias Royce    (EMEA, OnDemand - Service Delivery Manager)

Gerhard Scheidl  (EMEA, OnDemand Director)

Petr Simecka     (EMEA, OnDemand Senior Support Manager)

Ottavio Tangari  (EMEA Southern, Customer Services - Enterpise Service Manager)

Operation Team at Customers Site:

Claudio Botta    (OCS Italy - Consultant)

Stefano Foroni   (OCS Italy - Techinical Manager)

Daniele Gontero  (OCS Italy - Principal Consultant � Primary Focal Point)

Giuseppe Lottini (OCS Italy�s Partner � Senior DBA)

Nicolo' Tambone          (OCS Italy�s Partner � DBA)

Franca Tranchina (EMEA Southern, ACS - Service Delivery Manager)