2011 Customer Service Awards Final Judging Committee
Maureen Davis, VP Global Service Assurance, Verizon, Basking Ridge, NJ
Kelley DeSantis, Executive Director, J.P. Morgan Asset Management, Newark, DE
Kate Feather, Executive VP, PeopleMetrics, Inc., Philadelphia, PA
Joseph Mangiaracina, Principal/Owner, SurfNet Inc., Levittown, PA
Stas Pietrucha, VP, Product Management - E-commerce & Loyalty, Wyndham Hotel Group, Randolph, NJ
Vivek Sawhney, CIO, YAI, New York, NY
Michael Spurlin, VP Operations, Crystal Technologies Group, Inc., West Chester, PA
Chair of Customer Service Awards Category Judging
Art Gairo, Senior VP-Operations, Broadview Networks, Rye Brook, NY
 Art Gairo is the senior vice president of Operations for Broadview Networks, with responsibility for all Service, Repair, and Care Centers; the Enterprise Customer Support Division; Field Operations; and the Agent and Wholesale Support Divisions. Gairo has more than 18 years of leadership experience in operations management in the telecommunications industry. He joined Broadview Networks as a vice president of Customer Operations (previously ATX Communications) in May 2004. Prior to that, Gairo served as vice president of Customer Operations for Allegiance Telecom, now part of XO Communications. Before that, Gairo worked as team leader of Field Engineering for MCI Communications.
Gairo is a graduate of the Pennsylvania Institute of Technology with a degree in electrical engineering, and he holds a Master’s Certificate in Lean Six Sigma from Villanova University.
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