2013 Customer Service Awards & Support Awards Final Judging Committee
Chair of Customer Service Awards Category & Support Awards Category Judging
Dawn Stevenson, Manager, Customer Retention, Customer Service & Inside Sales, Stamps.com, Los Angeles, California
Dawn is a visionary leader with over 18 years of highly successful leadership in retention, Tech support, customer service, inside sales, training, quality assurance, and collections/fraud prevention. She is committed to manifesting a strong profit while creating an engaged and results-oriented team. Dawn is a creative and resourceful professional with a proven record of success in assuming increasing levels of responsibility and in improving employee morale, productivity, and profits. She has worked in various industries including service contract, online media, and postage. She is passionate about creating an exceptional customer experience through creating an exceptional team member experience.
Dawn serves as VP of Membership on the Society of Consumer Affairs Professionals Southwest Regional Board. She earned her B.A. from Eastern Illinois University and recently completed a 3-year Masters in Spiritual Psychology from the University of Santa Monica.