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Quality Systems: Catapulting Healthcare into the Digital Age

Gold Stevie Award Winner 2012, Click to Enter The 2014 American Business Awards

Company: Quality Systems, Inc., Irvine, CA
Entry Submitted By: PAIRELATIONS, LLC
Company Description: Irvine, Calif.-based Quality Systems, Inc. and its NextGen Healthcare subsidiary develop and market computer- based practice management, electronic health records and revenue cycle management applications as well as connectivity products and services for medical and dental group practices and small hospitals. Visit www.qsii.com and www.nextgen.com for additional information.
Nomination Category: Company / Organization Awards Categories
Nomination Sub Category: Company of the Year - Computer Services

Nomination Title: Quality Systems: Catapulting Healthcare into the Digital Age

Tell the story about what this nominated organization achieved since January 1 2012 (up to 525 words). Focus on specific accomplishments, and relate these accomplishments to past performance or industry norms. Be sure to mention obstacles overcome, innovations or discoveries made, and outcomes:

2012 marked the second year of the U.S. Government’s stimulus plan, whereby physicians are incentivized for moving from paper-based practices to electronic platforms (The American Recovery and Reinvestment Act - ARRA).  More than $60 billion in incentives was earmarked to stimulate adoption of healthcare information technology (HIT) or electronic health records (EHR).

This shift to digitalization created significant opportunities for Quality Systems, Inc. (QSI), a leading provider of EHR and other electronic-based healthcare solutions.  The Company spent years preparing for this sea change and is beginning to reap benefits during this extraordinary time in history. 

This once-in-a-lifetime event created both opportunities as well as challenges.  QSI’s senior management team stepped up to the plate and through proper execution and teamwork, implemented accordingly throughout 2012:

• Integrated 10 self-funded acquisitions between 2007-2012 (two in 2012)
• Grew sales, training and implementation staff by 25 percent
• Added 400 employees; bringing total to 2,400
• Strengthened infrastructure with establishment of four distinct business units capable of cross selling the Company’s 20 product offerings
• Reorganized to better align with changing healthcare information technology sector, further leveraging core business units
• Appointed a seasoned technology executive as Chief Operating Officer
• Restructured sales/marketing function, headed by one of QSI’s veteran senior sales executives
• Established chief technology role, consolidating software development efforts
• Expanded offshore capabilities to capture cost efficiencies through technology information center in Bangalore, India, currently employing more than 225 technologists and engineers.  Significantly increases breadth and efficiency of QSI’s product development expertise.
• Extended international distribution channels through partnership with Dell and Puerto Rico Hospital Supply, Inc. to jointly deliver advanced electronic healthcare technology solutions/services to medical practices of and physician networks throughout Florida and the Caribbean, with opportunity to expand to Central and South American markets.
• Forged strategic partnerships such as the one with Medline Industries, Inc., the nation's largest manufacturer/distributor of healthcare products to hospitals, extended care facilities, surgery centers, physician offices and home care organizations.  Medline’s national medical sales force of 1,100+ representatives work with QSI/NextGen Healthcare to co-market its solutions to Medline’s customer base of 100,000+ locations.

These initiatives are bearing fruit as the sector remains in the early stages of not just EHR adoption, but also healthcare reform.  QSI boasts a portfolio of cutting-edge certified products/solutions for Accountable Care Organizations, a new delivery model quickly emerging under healthcare reform.  To this end, solutions released during 2012 that address changing market drivers include, among others:

o Patient Portal - A secure, confidential, easy-to-use website giving patients 24-hour access to their medical records and enabling communications with their provider(s).  Patient Portal aids organizations in achieving collaborative care through better care coordination and improved outcomes while enhancing patient engagement/satisfaction.

o Patient population management - Enables physicians to monitor patient compliance with treatment plans and to track, capture and process revenue associated with proactive patient communication and care

QSI is in a unique position in this unprecedented time in U.S. healthcare.  Forbes ranked QSI 43rd in its 2012 annual listing of America’s 100 Best Small Companies for the 12th consecutive year.  For the third consecutive year, QSI was included in Forbes’ annual listing of America’s 25 Fastest-Growing Tech Companies (19th). 

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Provide a brief (up to 125 words) biography about the leader of this nominated organization:

Steven T. Plochocki, President/CEO, is a seasoned healthcare leader with 30+ years of healthcare experience.  He is an architect of turnarounds and credited with the successful turnaround/restoration of several leading healthcare entities.  Plochocki has demonstrated a passion and affinity for the human spirit and teamwork which transcends his management style. 

Plochocki was named Ernst &Young Entrepreneur of the Year award (Orange County – 2002) and inducted into their entrepreneurship Hall of Fame that same year.  In June 2011, he was named Outstanding Technology CEO in TechAmerica's 18th Annual Orange County, Calif. High-Tech Innovation awards. He received the Distinguished Alumni of the Year award from Central Michigan University in 2011. His keen understanding of/expertise in the continually evolving healthcare industry put Plochocki on the medical map.